Charles Zang

• Manage customer expectations by clarifying needs, identifying options for their consideration and recommending the appropriate product for their needs.
• Present existing and prospective customers with valuable product information to aid in their decision-making process.
• Improve product knowledge on continuous basis to provide optimal customer service and exceed sales quotas.
• Documented important data into CRM software.

Worked in Health Office at elem/middle school as assistant to the Nurse. I took care of all the medical needs of students and staff. I worked for T.U.S.D. for 10 years from 2/2006-10/2015 as a health assistant and then returned September of 2020 to September of 2022 in the same role.

Provided tours of property to prospective tenants and offered valuable information regarding major features. Managed all day-to-day activities involving tenants, subcontractors, and property management. Monitored and documented all revenue, including delinquencies.

Developed strong, professional relationships with home owners by initiating collaboration and delivering exemplary service. Used strong active listening and open-ended questioning skills to answer questions or resolve problems. Provided tours of property to prospective tenants and offered valuable information regarding major features.