Rafael Velez Davila
Altamonte Springs
Summary
Bilingual Medicare sales agent known for strong presentation and collaboration skills. Experienced in educating clients and managing relationships, dedicated to driving positive outcomes in enrollment processes and client satisfaction.
Overview
22
22
years of professional experience
2
2
Certifications
Work History
Telehealth Medicare Sales Agent
Senior Summit Insurance Group
Longwood
04.2025 - Current
- Educated clients on Medicare plan options and benefits.
- Assisted clients in completing enrollment applications accurately.
- Conducted needs assessments to determine suitable coverage plans.
- Provided ongoing support and guidance throughout the enrollment process.
Real Estate Agent
CENTURY 21 Tenace Realty
Coral Springs
10.2023 - Current
- Assisted clients with property searches and market analysis.
- Coordinated property showings and open houses for potential buyers.
- Prepared listing presentations to effectively showcase properties.
- Communicated with clients to understand their real estate needs.
- Utilized CRM software to manage client relationships and follow-ups.
- Conducted market research to stay updated on local property trends.
- Maintained current and accurate CRM database of prospective customers.
- Negotiated and drafted contracts between buyers and sellers of properties.
Head Bartender
Seminole Hard Rock Hotel & Casino - Hollywood, FL
Hollywood
04.2021 - 10.2024
- Crafted and served cocktails to enhance guest experiences.
- Managed bar inventory, ensuring availability of supplies and ingredients.
- Managed daily bar operations to ensure smooth service and customer satisfaction.
- Trained and mentored junior bartenders on cocktail preparation and customer service.
- Developed innovative cocktail recipes to enhance the drink menu offerings.
- Maintained inventory levels and ordered supplies to prevent shortages or overstocking.
- Ensured compliance with health and safety regulations in all bar activities.
- Collaborated with management to create promotional events for special occasions.
- Provided exceptional customer service while addressing guest inquiries and concerns.
- Monitored bar cleanliness and organization to maintain a welcoming environment.
Bartender Server
Capital Grille
Fort Lauderdale
03.2004 - 04.2021
- Crafted signature cocktails using fresh ingredients and premium spirits.
- Provided exceptional customer service to enhance guest experiences.
- Maintained cleanliness and organization of the bar area during service.
- Collaborated with kitchen staff to coordinate food and drink pairings.
- Trained new bartenders on techniques and menu offerings.
- Handled cash transactions accurately and efficiently during shifts.
- Participated in special events, creating tailored drink menus for guests.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Resolved customer complaints in a professional manner.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Attended regular training sessions to stay updated on new products or trends.
- Effectively multitasked within fast-paced environment.
Education
Bachelor of Science - Forensic Psychology
University Of PR
Carolina 05-2001
Skills
- Medicare knowledge
- Enrollment assistance
- Needs assessment
- Client education
- Policy interpretation
- Customer relationship management
- Bilingual English and Spanish
- Sales training classes
- Team collaboration
- Medicare
- Goal oriented
- Persuasion techniques
- Up-selling techniques
- Strong presentation skills
- Enrollment processing
- Community engagement
- Performance tracking
- Group presentation
- Teamwork
- Sales pipeline management
- Customer referrals
- Customer retention
- CRM software utilization
Certification
Real Estate- Florida
Timeline
Telehealth Medicare Sales Agent
Senior Summit Insurance Group
04.2025 - Current
Real Estate Agent
CENTURY 21 Tenace Realty
10.2023 - Current
Head Bartender
Seminole Hard Rock Hotel & Casino - Hollywood, FL
04.2021 - 10.2024
Bartender Server
Capital Grille
03.2004 - 04.2021
Bachelor of Science - Forensic Psychology
University Of PR