Glenda Collins
Shannon,NC
Summary
Driven by a goal-oriented approach, I excelled at Assurance IQ as a Medicare Sales Agent, leveraging Medicare knowledge and product presentation skills to streamline enrollment processes and assist low-income seniors. Expertise in cold-calling and a proven track record in improving client satisfaction and enrollment metrics underscore ability to deliver results and exceed targets. Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills.
Overview
37
37
years of professional experience
Work History
REMOTE TELE-SALES MEDICARE SALES AGENT
Assurance IQ
04.2021 - Current
- Utilized CRM tools to track client interactions, follow-ups, and progress toward enrollment goals efficiently.
- Streamlined enrollment process with efficient documentation and data entry, reducing processing time.
- Helped eligible low-income seniors access financial assistance programs that reduce out-of-pocket healthcare expenses associated with Medicare plans.
- Developed deep understanding of various Medicare plans and regulations to provide expert advice to clients in need of guidance.
- 'Managed approximately 30 incoming calls, emails and faxes per day from customer
Field Sales Agent
Family Heritage Life Insurance
06.2001 - 04.2019
- Traveled throughout assigned territory to leverage leads and visit existing customers.
- Developed and presented educational pitches detailing practical and financial product benefits.
- Collaborated with cross-functional teams to ensure timely delivery of products and services, resulting in high customer satisfaction.
- Maintained responsibility for 2000 accounts within assigned territory, consistently touching base to assess needs and satisfaction.
QUALITY ASSURANC ANALYST
Campbell Soup
09.1987 - 10.2016
- Mentored and coached team members on QA topics and strategies.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Reported progress, test metrics and results to project stakeholders.
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout QA process.
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout QA process.
- Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
- Acted as liaison between QA team and other departments such as Development, Customer Support, and Product Management, ensuring effective communication throughout all stages of project lifecycle.
- Fixed identified issues to improve workflows.
- Assisted teammates in developing skills necessary to grasp application concepts and tool suite.
- Organized and maintained work environment to allow for maximum productivity.
- Championed quality assurance initiatives within organization by promoting culture of continuous improvement and striving for excellence in all aspects of product development.
Education
High School Diploma -
Red Springs High School
Red Springs, NC06.1974
Bachelor of Arts - BA History
Ricks College
Rexburg, ID01.1977
Bachelor of Arts - History
Pembroke State Univeristy
Pembroke, NC08.1980
Skills
- Goal-Oriented
- Medicare knowledge
- Product presentation
- Cold-calling
- Self-motivated
- Strong command of Tele-sales
- Identifies and assessing client needs
- Remote Working Setting
- Demonstrates excellent problem-solving skill
- Exceptional communication with interpersonal skills
- Persuasion techniques
- Enrollment processing
- Eligibility Determination
- Objection handling
- Community Engagement
Accomplishments
I received 12" NEW MAKE A DIFFERNCE" awards from Campbell Soup Company in Maxton NC. And also received 2 "PROUD PERFORMANCE awards from the corporate office in Camden NJ for my Community Services in my County. I also was award from the my Tribal Chief of the Lumbee Tribe of NC a ' "CERTIFICATE OF COMMENDATION" for my Leadership in rejvenate a park in our commuity.
Timeline
REMOTE TELE-SALES MEDICARE SALES AGENT
Assurance IQ
04.2021 - Current
Field Sales Agent
Family Heritage Life Insurance
06.2001 - 04.2019
QUALITY ASSURANC ANALYST
Campbell Soup
09.1987 - 10.2016
High School Diploma -
Red Springs High School
Bachelor of Arts - BA History
Ricks College
Bachelor of Arts - History
Pembroke State Univeristy
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