Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Dana Montilla

Erwin,NC

Summary

Professional liaison with strong background in fostering communication and building relationships. Skilled in team collaboration and adept at navigating changing needs to achieve results. Expertise in conflict resolution, project management, and strategic planning. Reliable, adaptable, and focused on driving success through effective partnerships and clear communication.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Medical Scheduling Liaison

EviCore
01.2025 - Current
  • 1. Developing rapport with health plan members during incoming and outgoing interactions.
  • 2. Verifying and updating (if applicable) demographic information while maintaining HIPAA, professionalism, and kindness.
  • 3. Communicating with members regarding their current and previous medical history and document accurately and efficiently.
  • 4. Communicating with healthcare staff and providers to both confirm and request pertinent information in order to schedule members for the screenings that their health plan encourages and provides.
  • 5. Following up with facilities and completing scheduling for various screenings and providing members with appointment details.
  • 6. Outbound calls to facilities to confirm previous screening.
  • 7. Documenting all outcomes in EHR, and in Excel databases.
  • 8. Following up to obtain resolution for all outstanding cases.


Phlebotomy Services Technician

LabCorp
02.2016 - 01.2025
  • 1. Greeting all patients in a courteous, professional manner.
  • 2. Working with office staff and providers.
  • 3. Verifying patient demographics in computer, verifying primary and secondary patient insurances.
  • 4. Posting payments for account from insurances and billing office.
  • 5. Assisting patients with billing inquiries.
  • 6. Assisting patients with scheduling appointments.
  • 7. Assisting office staff & patients with order inquires.
  • 8. Operating EMR system in various capacities.
  • 9. General cleaning, inventory, maintenance, and upkeep of lab area.
  • 10. Sample collection and processing.
  • Accomplishments
  • Provided courteous and compassionate service to all patients and practice staff. Received praise for competence and knowledge.
  • Skills Used
  • Customer service
  • Computer skills/data entry/10 key
  • Multi-line phone operation
  • Payment processing
  • Demographic/insurance verification
  • Client/patient/fellow employee interaction
  • Pre certifications for insurance purposes

Phlebotomy Technician

Solstas Labs
08.2012 - 06.2014
  • 1. Inputting patient demographics into computer.
  • 2. Verifying primary and secondary patient insurances via company software.
  • 3. Assisting with billing inquiries and collecting payments.
  • 4. General inventory and upkeep.
  • 5. Collection of various sample types of all ages from pediatric to geriatric.
  • 6. Processing, packaging, and preparation of specimens to be sent to outside facility and be picked up by courier.
  • Accomplishments:
  • Provided courteous and compassionate service to all patients and my employer. Received praise for competence and knowledge and good work.
  • Skills Used
  • Customer service
  • Computer skills
  • Patient verification and interaction
  • Provider interaction
  • Written and verbal correspondence
  • ICD-9 additions and verifications

Phlebotomy Team Lead/Front Office Admin.

Harnett Health Dunn Hospital
04.2006 - 10.2011
  • 1. Performance of various clerical duties, copied files, answered phones, made appointments, verified demographic data, verified insurance, maintained patient records and adhered to confidentiality requirements, etc.
  • 2. Performed collection of blood samples and assisted with therapeutic phlebotomy collections.
  • 3. Performed glucose tolerance testing
  • 4. Performed bleeding time testing to check patient's clotting factors.
  • 5. Chain of custody urine drug screening including pre-employment, random, and post-accident.
  • 6. Worked with Med Techs and the Lab Manager in Chemistry, Hematology, and the Blood Bank to file reports, and perform multiple clerical duties.
  • 7. Assisted with filing reports for the Pathologist.
  • 8. Interacted in a friendly and professional manner to all coworkers, patients, and facility staff.
  • 9. Trained new hires and onboarding students/employees.
  • Accomplishments
  • Recognized as lead trainer for incoming new students, used knowledge and skill to provide excellent care and service to all patients.
  • Skills Used
  • Customer service
  • Computer usage
  • Extensive knowledge and training
  • Clerical knowledge expansion
  • Copying, record keeping, monthly and annual confidentiality and safety requirements.

Education

Certification - Phlebotomy

Central Carolina Community College
Lillington, NC
01.2005

Skills

  • Medical office experience (10 years)
  • Phone etiquette
  • Hospital Experience
  • Computer skills
  • Payment Posting (10 years)
  • Microsoft Office Suite (10 years)
  • Clerical Experience
  • Insurance Verification (10 years)
  • Typing (10 years)
  • Phone correspondence (10 years)

Accomplishments

Recognized for competency, skill, and professionalism. Multiple skill based merit raises, and acknowledgment for job well done.

Certification

  • Driver's License
  • Certified Phlebotomy Technician

Languages

Spanish - Fluent

Timeline

Medical Scheduling Liaison

EviCore
01.2025 - Current

Phlebotomy Services Technician

LabCorp
02.2016 - 01.2025

Phlebotomy Technician

Solstas Labs
08.2012 - 06.2014

Phlebotomy Team Lead/Front Office Admin.

Harnett Health Dunn Hospital
04.2006 - 10.2011

Certification - Phlebotomy

Central Carolina Community College

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