Dana Morgan
Wake Forest,NC
Summary
Detail-oriented individual with a strong background in quality control and sales management. Known for optimizing inventory workflows and mentoring staff, contributing to enhanced operational efficiency and team performance.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Assistant Unit Director
Bojangles' Famous Chicken 'n Biscuits
Wilson, NC
06.2023 - 04.2025
- Assisted in managing daily operations to ensure efficient workflow and customer satisfaction.
- Collaborated with team members to maintain high standards of food safety and cleanliness.
- Executed staff training programs to enhance employee performance and service quality.
- Analyzed and improved inventory management workflows, achieving reduced waste and optimized stock levels.
Technical Assistant
Pitt Community College
Winterville, NC
08.2016 - 03.2022
- Supported faculty and staff with technical inquiries, ensuring prompt resolution of issues.
- Conducted software training sessions for students and staff, enhancing user proficiency.
- Coordinated technology integration across departments, improving operational efficiency.
- Mentored junior team members, fostering a collaborative learning environment.
- Gathered, organized and distributed technical documentation.
- Prepared technical presentations and other materials for advisory meetings.
Assistant Manager
Cookout
Raleigh, NC
01.2004 - 09.2008
- Led daily operations to ensure efficient service delivery and customer satisfaction.
- Trained and mentored staff on operational procedures and best practices.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Developed training materials to enhance team performance and compliance with company standards.
- Coordinated schedules to ensure adequate staffing during peak hours for improved service flow.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Education
BBA - Business Administration
University of North Carolina At Pembroke
Pembroke, NC06-2027
Associate of Applied Science - Paralegal Technology
Pitt Community College
Winterville, NC12-2018
Skills
- Training facilitation
- Staff development
- Operations management
- Quality control
- Sales management
Certification
- Serv-Safe - 2024
Timeline
Assistant Unit Director
Bojangles' Famous Chicken 'n Biscuits
06.2023 - 04.2025
Technical Assistant
Pitt Community College
08.2016 - 03.2022
Assistant Manager
Cookout
01.2004 - 09.2008
BBA - Business Administration
University of North Carolina At Pembroke
Associate of Applied Science - Paralegal Technology
Pitt Community College