DANA M. PIMENTAL
Jacksonville
Summary
Seeking a challenging career with a respectable organization that offers the opportunity for growth, advancement, and professional development.
Overview
2026
2026
years of professional experience
Work History
Senior Supervisor
CITI Bank USA
2021 - Current
- Supervise 17-30 SAR Approver Agents
- Perform coaching and weekly team meetings and one on ones with agents
- Perform mid year and end of the year reviews on all agents
- Supervise multiple people while assisting with daily tasks for production in the department
- Interview, train and coach new staff
- Coach teller area to meet goals, create unique games to boost teller morale and productivity, perform daily teller huddles to go over and enforce goals
- Perform weekly one on ones with staff to keep all updated on currency policies and procedures.
- Create and update charts to track goals
- Create and update weekly branch schedule
- Order and maintain branch supplies and cash
- Keep track of all auditing issues and maintain proper branch limits and paperwork for compliance
- Direct branch displays and promotions
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
Operations Manager
First Citizens Bank
01.2012 - 01.2017
- Meet and greet customers while maintaining high quality of customer service
- Maintained accurate drawer/ Main Vault limits while handling cash transactions, service and balance ATM while keeping accurate cash limit
- Open new account, process consumer loan applications and service desk customers as needed
- Supervise multiple people while assisting new members of the branch in other departments
- Interview, train and coach new staff
- Coach teller area to meet goals, create unique games to boost teller morale and productivity, perform daily teller huddles to go over and enforce goals
- Perform weekly one on ones with staff to keep all updated on currency policies and procedures.
- Create and update charts to track goals
- Create and update weekly branch schedule
- Order and maintain branch supplies and cash
- Keep track of all auditing issues and maintain proper branch limits and paperwork for compliance
- Direct branch displays and promotions
- Perform Monthly Operations Meetings
- In charge of all operational aspects of the branch for annual audits
Teller/ FSR/Teller Coordinator II
SunTrust
01.2005 - 01.2012
- Open new accounts
- Process and close consumer loan applications
- Maintain spreadsheets tracking the branches goals
- Maintain a high cross sell ratio
- Service desk customers as needed
- Supervise a staff of ten tellers
- Motivate and coach teller staff to meet personal and branch goals
- Pull and analyze daily reports pertinent to the position
- Operate the main cash vault for the branch
- Ordering and shipping cash from the Federal reserve to maintain proper cash limits to service our customers
- Balance and maintain two ATM’s and one cash dispense machine
- Perform daily and monthly audits on tellers
- Research and correct teller errors as needed
Teller/Teller Supervisor/Customer Service Representative
Bank of Newport
01.1985 - 01.2004
- Open new accounts
- Process and close consumer loan applications
- Maintain spreadsheets tracking the branches goals
- Maintain a high cross sell ratio
- Service desk customers as needed
- Supervise a staff of ten tellers
- Motivate and coach teller staff to meet personal and branch goals
- Pull and analyze daily reports pertinent to the position
- Operate the main cash vault for the branch
- Ordering and shipping cash from the Federal reserve to maintain proper cash limits to service our customers
- Balance and maintain two ATM’s and one cash dispense machine
- Perform daily and monthly audits on tellers
- Research and correct teller errors as needed
Education
General Banking Degree - undefined
New England Banking Institute NEBI
05.1995
Graduate - undefined
Middletown High School
06.1983
Skills
- Innovation skills
- Data analysis
- Staff oversight
- Employee supervision
Timeline
Operations Manager
First Citizens Bank
01.2012 - 01.2017
Teller/ FSR/Teller Coordinator II
SunTrust
01.2005 - 01.2012
Teller/Teller Supervisor/Customer Service Representative
Bank of Newport
01.1985 - 01.2004
General Banking Degree - undefined
New England Banking Institute NEBI
Graduate - undefined
Middletown High School
Senior Supervisor
CITI Bank USA
2021 - Current
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