Dana Orlando
Twin Cities Metro,MN
Summary
Health professional with 7+ years of experience providing high-quality fitness services in various settings, including manufacturing and senior living healthcare. Holds a bachelor's degree in exercise science and a minor in business, with expertise in communication, Microsoft Suite, and contract negotiation. Focused on enhancing customer satisfaction and achieving positive outcomes through effective problem-solving and teamwork. Recognized for a results-driven approach and commitment to continuous professional development.
Overview
10
10
years of professional experience
Work History
Fitness Specialist
Presbyterian Homes & Services
North Oaks, MN
05.2022 - Current
- Serve as a trusted team member in a senior living community, promoting wellness through personalized training, group instruction, and safety oversight.
- Partner with a cross-functional team of five to support residents and staff.
- Deliver new member orientations, mirroring employee onboarding processes with personalized experiences.
- Maintain detailed documentation of resident fitness goals and attendance, ensuring accuracy in records.
- Communicate with residents, families, and staff, resolving questions and ensuring clarity around policies.
- Create internal communications content, including a video on team culture that was selected for organization-wide viewing (14,000+ employees).
- Contribute to team performance and goal-setting, helping to generate over $10,000 in monthly recurring revenue through collaboration and accountability.
Health Fitness Professional
3M
Maplewood, MN
02.2019 - 04.2022
- Supported employees at a global corporation through individual and group wellness initiatives.
- Managed communication, scheduling, documentation, and performance tracking for client-centered fitness services.
- Transitioned over 95% of in-person clients to virtual services, coordinating communication and engagement plans via email, phone, and video—similar to remote onboarding and training programs.
- Maintained precise records of sessions, client goals, and progress for accurate reporting and billing.
- Earned top performance ratings for communication, program delivery, and virtual service adoption.
- Contributed to team success by helping generate $19,696 in virtual program revenue in 2021, showcasing project planning and follow-through.
Lead Trainer
Anytime Fitness
Little Canada, MN
01.2016 - 02.2019
- Managed daily operations and staff development at a high-turnover commercial gym, driving member satisfaction and personal training performance.
- Held dual responsibilities in personal training and business administration.
- Coordinated scheduling, performance tracking, and KPI reporting, ensuring accountability across training staff.
- Generated monthly Excel reports on personal training revenue. Tracked cancellations, renewals, and new contracts.
- Recognized with the company’s R.E.A.C.H. Award for demonstrating corporate core values.
Education
Bachelor of Arts - Exercise Science
Concordia College
Moorhead, MN05-2015
Minor - Business
Concordia College
Moorhead, MN05-2015
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Skills
- Customer service
- Documentation accuracy
- Relationship building
- Communication skills
- Problem solving
- MS Office proficiency
Highlighted Competencies
- Customer Engagement & Relationship Building
- Communication & Interpersonal Skills
- Negotiation and Influencing
- Organization & Documentation Accuracy
Timeline
Fitness Specialist
Presbyterian Homes & Services
05.2022 - Current
Health Fitness Professional
3M
02.2019 - 04.2022
Lead Trainer
Anytime Fitness
01.2016 - 02.2019
Bachelor of Arts - Exercise Science
Concordia College
Minor - Business
Concordia College