Dana Padjen
Pleasant Prairie
Summary
Experienced in administration, problem solving, fraud reporting, and legal compliance. Proven ability to develop strong planning and communication skills while thriving in fast-paced environments. Expertise in standardizing procedures to enhance operational efficiency and business experience. Proficient in Microsoft Office Suite, ABS, Smartsheet, Adobe, data entry software, and financial accounting tools, with a typing speed of 85 WPM and 15,000 KPH.
Overview
11
11
years of professional experience
Work History
Senior Manager, Credentialing and Contracts
BrightStar Franchising LLC
Gurnee
07.2021 - Current
- Initiated and supported administration of national account credentialing and sign-up processes with franchisees.
- Provided customer service and administrative support to franchisees and national account partners for daily operations.
- Responded to support center tickets and inquiries from franchisees regarding national accounts.
- Coordinated corrective action reports for franchisee service or quality complaints.
- Reviewed contracts and credentialing information, ensuring adherence to timelines for completion.
- Hosted webinars and classroom training sessions for franchisees on national accounts program.
- Re-engaged lapsed accounts to rebuild relationships and promote services.
- Created new products for credentialing needs across over 360 BrightStar locations.
Paralegal/Legal Assistant
Habush Habush & Rottier
Racine
07.2019 - 07.2021
- Review and summarize medical records and bills
- Utilize case management system to properly manage files
- Schedule appointments for attorneys and firm staff
- Open new files in Needles management software and set appropriate checklist items
- Set up claims with insurance companies and work as a liaison for the attorney and client
- Draft correspondence for attorneys and firm staff using dictation
- Review health insurance liens for accuracy, dispute unrelated charges, etc
- Consistent client contact to help them through the personal injury process and answer question regarding medical treatment, property damage and insurance
- Compose routine correspondence to insurance companies, clients and outside counsel
- Arrange depositions, mediations and doctor phone conferences
- Maintain invoicing and settlement disbursements
- Work with Law Enforcement for reports and evidence needed for claims
- Draft legal documents needed for court and efile
- Assist in different firm locations when needed and volunteer for community events
- Prepare and format Interrogatories and Request for Admit.
Child Support Enforcement Associate
Kenosha County
Kenosha
06.2017 - 07.2019
- Initiated referrals received from economic support through Kids.
- Processed child support applications from the public efficiently.
- Assisted court clerks in preparation of genetic test results and vital statistics.
- Generated monthly reports for applications and marital indicators.
- Performed document scanning in Laserfiche and e-filed documents via electronic portal.
- Updated cases within Kids, including kinship and foster care cases.
- Acted as a runner during purge court to manage payments and documentation.
- Acquired additional responsibilities as required by supervisors.
Litigation Project Assistant
AbbVie Inc
North Chicago
03.2015 - 06.2017
- Supported commercial litigation paralegals in discovery process, including data collection and tracking.
- Prepared and processed general administrative tasks such as Bates labeling and redaction.
- Generated monthly reports and responded to special requests efficiently.
- Updated various contact lists and verified data across multiple databases.
- Assisted with subpoenas, wage loss verifications, and information requests.
- Organized electronic case files in iManage and CT Corp for pleadings and waivers.
- Retrieved file materials promptly for paralegals and attorneys upon request.
- Coordinated with outside vendors for document preparation and data collection.
Education
Certificate - Paralegal
Carthage College
Kenosha, WI05-2011
Bachelor of Science - Criminal Justice
University of Wisconsin – Parkside
Kenosha, WI12-2008
Skills
- Reporting and alerts
- Project management
- Compliance management
- Credentialing processes
- Fraud analysis
- Verbal and written communication
- Data management strategies
- Training and development facilitation
- Database searching expertise
- Policy and procedure explanations
- Contract negotiation
- Regulatory compliance
- Contract and Operation management
- Legal documentation preparation
Timeline
Senior Manager, Credentialing and Contracts
BrightStar Franchising LLC
07.2021 - Current
Paralegal/Legal Assistant
Habush Habush & Rottier
07.2019 - 07.2021
Child Support Enforcement Associate
Kenosha County
06.2017 - 07.2019
Litigation Project Assistant
AbbVie Inc
03.2015 - 06.2017
Certificate - Paralegal
Carthage College
Bachelor of Science - Criminal Justice
University of Wisconsin – Parkside