Dana Peters
Crown Point,IN
Summary
Transitioning into administrative role focused on optimizing communication, business support, and operational efficiency while managing multiple priorities with professionalism.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Toast & Jam
05.2019 - Current
- Managed daily operations in a high-volume restaurant environment
- Created and maintained employee schedules using 7shifts
- Handled customer concerns and resolved issues professionally and efficiently
- Processed cash handling, deposits, and daily financial reporting using Toast POS
- Coordinated front-of-house operations and managed guest flow using Waitlist Me
- Trained and supervised staff to maintain strong team performance
- Maintained organization and accuracy in a fast-paced setting
- Communicated effectively with ownership and kitchen staff to ensure smooth operations
Restaurant Supervisor / Server
Baker's Square
09.2001 - 05.2019
- Provided customer service in a high-volume environment
- Supported daily operations and team coordination
- Assisted with training new staff
- Maintained accuracy in orders, payments, and customer interactions
Education
High School Diploma - undefined
Merrillville High School
Merrillville, INBachelor of Science - Hospitality And Tourism Management
Purdue University Northwest
Hammond, IN06.2014
Skills
Administrative Support
Scheduling & Staff Coordination
Customer Service & Conflict Resolution
Cash Handling & Daily Financial Reporting
Data Entry & Organization
Team Leadership
Time Management & Multitasking
Systems: Toast POS, 7shifts, Waitlist Me
Microsoft Office (basic)
Additional Strengths
- Highly dependable and punctual
- Strong communication and problem-solving skills
- Able to stay calm and organized under pressure
Certification
Servsafe Management Certification
Timeline
Restaurant Manager
Toast & Jam
05.2019 - Current
Restaurant Supervisor / Server
Baker's Square
09.2001 - 05.2019
High School Diploma - undefined
Merrillville High School
Bachelor of Science - Hospitality And Tourism Management
Purdue University Northwest