Dana Pfrangle
Summary
Dynamic professional with experience designing, implementing, managing, and optimizing HR policies, employee benefits, best practices, and people management methodologies within demanding work environments. Proficient with Microsoft Word, Excel, Workday, ADP Workforce Now, Ceridian Dayforce, Lever, PowerPoint, SharePoint, GoogleApps, HiBob, Slack, and Teams.
Areas of Expertise: Change Management/Org. Development, Benefits Administration, Labor Relations/Employee Relations, Training & Development, HRIS Administration, HR Compliance, and Employee Experience.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities.
Overview
9
9
years of professional experience
Work History
Director of HR and Compliance
Serendipity Catering
Lakewood, United States
06.2023 - Current
- Partner with the Vice President of Strategy and the CEO on all things related to compliance, legal issues, strategic planning, and policy/procedure updates.
- Process all leave of absence (FMLA and personal leaves), workers' compensation, and accommodations (ADA).
- Conduct employee investigations.
- Locate gaps in procedures and policies.
- Collaborate with supervisors on positive employee engagement and how to administer disciplinary methods.
- Perform all benefits administration and compliance for employees in Colorado, Texas, Florida, Arizona, and Washington, DC.
- Communicate with CCIG (broker) for health, dental, and vision insurance through Kaiser Permanente and Mutual of Omaha.
- Conduct recruiting for all positions (full cycle).
- Manage 401(k) administration with Human Interest (TPA).
- Establish relationships with vendors and suppliers to secure favorable terms for materials or services.
- Assess employee performance against established benchmarks or targets.
- Identify opportunities for process optimization through data analysis.
- Ensure compliance with all relevant regulations, policies and procedures.
- Analyze data to inform decision-making and strategic direction.
HR Operations Manager
Verbit Group/VITAC
Greenwood Village, United States
08.2022 - 06.2023
- Administered benefits program for US employees in 46 states, including Leave of Absence requests.
- Processed unemployment and workers' compensation claims.
- Collaborated with the HRBP team on employee relation issues, helped coach managers, and assisted with Employee Experience initiatives, including DE&I.
- Managed the onboarding and off-boarding process for new/exiting employees.
- Collaborated with employees and other managers in Canada, Isreal, and the UK.
- Coordinated employee performance reviews and feedback sessions.
- Facilitated staff meetings to address employee concerns and suggestions.
- Maintained accurate employee records in digital HR management systems.
- Collaborated with hiring managers to create job postings that accurately reflect position requirements.
- Developed strategies to improve recruitment, onboarding, retention, and employee relations initiatives.
- Implemented health benefits packages that maximize coverage while minimizing costs for the organization.
HR Administration Manager
Planned Parenthood of the Rocky Mountains (PPRM)
Denver, United States
08.2021 - 08.2022
- Administered the PPRM benefits program.
- Collaborated with the benefits broker, conducted open enrollment, ensured compliance of benefits, oversaw workers' compensation, processed life events, wrote verification letters, and identified/resolved HRIS system issues and employee benefits issues.
- Created standard operating procedures (SOP) and updated processes in the HR SOP.
- Managed the employees' HR files and the transition to digital HR files.
- Supervised the HRIS Specialist and HR Assistant.
- Attended union negotiations (collective bargaining) and transcribed notes for PPRM's Labor Relations Director.
- Oversaw compliance with organizational policies and regulatory requirements in operations.
- Developed and maintained efficient office procedures to enhance workflow processes.
- Facilitated communication between departments to ensure smooth daily operations.
- Supervised administrative staff, providing guidance and support for tasks and projects.
- Supervised daily operations of the administrative team to ensure timely completion of tasks.
- Reviewed incoming emails and responded accordingly within established timelines.
- Assisted in the development of administrative procedures and systems to improve accuracy and efficiency.
LOA Benefits Generalist/Specialist
DaVita Kidney Care
Denver, United States
02.2021 - 08.2021
- Supported the Leave of Absence (LOA) team as a generalist assisting the overall benefits team in various capacities.
- Oversaw the LOA email inbox answering a multitude of questions and ensuring teammates were assisted promptly with any issues with their leave of absence.
- Communicated with payroll regarding paid leave of absence calculations to verify teammates were not overpaid or underpaid.
- Conducted administrative tasks: mailing letters, setting up internal claims for ADA and Post-Leave, and completed mortgage and employment verification letters.
- Collaborated with stakeholders at all levels of the organization to ensure successful project completion.
- Developed strategies to improve employee standards and increase employmee satisfaction ratings.
HR Specialist II/DLS Case Manager (contract)
Amazon Inc. (contractor)
Washington, United States
09.2020 - 02.2021
- Processed Leave of Absence requests for employees in all 50 states.
- Conducted regular audits to ensure compliance with company policies and procedures (Leave of Absence).
- Participated in ongoing training and compliance activities related to Leave of Absence.
Benefits Coordinator
HSS Inc.
Denver, United States
03.2020 - 08.2020
- Supported the Leave of Absence team and Benefits Administration team with coordination of benefits.
- Secured swift resolution of all queries and concerns from employees related to benefits and leaves.
- Ensured company's benefits policies complied with laws and regulations.
- Aided staff by processing leave of absence requests and workers' compensation paperwork/applications.
- Administered employee benefits enrollment and changes for diverse workforce.
- Coordinated communication between staff and insurance providers for clarity.
- Maintained accurate records of employee benefits and eligibility information.
- Assisted in resolving employee inquiries regarding benefits and claims processes.
- Maintained up-to-date knowledge of all benefit plan provisions, policies, and procedures.
Administrative Coordinator
MINES & Associates
Littleton, United States
07.2018 - 03.2020
- Fostered solid business relations with clients and delivered robust services in line with specific client requirements.
- Educated clients on different benefit structures and advised clients on suitable use of the benefits.
- Resolved concerns and complaints while maintaining a calm demeanor during high-stress calls.
- Maximized performance as well as services rendered to all clients by actively engaging and collaborating with different internal departments and colleagues.
- Developed and implemented administrative procedures to improve workflow.
- Assisted in preparing reports and presentations for management review.
- Maintained electronic filing systems for easy access to important documents.
- Communicated with employees amd vendors to facilitate smooth operations.
- Trained new staff on office protocols and software systems effectively.
- Organized and maintained filing systems for sensitive documents.
- Responded to employee inquiries via phone or email in a professional manner.
Legal Assistant
Injury Law Group/Mintz Law Firm
Lakewood, United States
08.2017 - 05.2018
- Maintained up-to-date legal documentation through effective management of traditional and electronic filing systems.
- Formulated and disseminated legal correspondence, demands, disbursements, and various other reports.
- Increased the productivity and performance of supervising attorneys through delivery of calendar management and appointment scheduling services.
Education
Master's Degree - Human Resource Management
Colorado State University - Global Campus
01.2026
Bachelor of Arts - Social Sciences, English & Political Science
Colorado State University
01.2021
HR Compliance Certification -
Mitchell Hamline School of Law
01.2021
Foundations of Human Resource Leadership -
Colorado State University - Global Campus
09.2019
Skills
- Compliance
- Legal
- Strategic Planning
- FMLA (Family and Medical Leave Act)
- Compensation and Benefits
- Recruiting/Staffing/Hiring
- 401k Plan
- Microsoft Word
- Microsoft PowerPoint
- Microsoft SharePoint
- Slack
- Change Management
- Employee Relations
- Training/Teaching
- HRIS/HRMS
- Coaching
- Onboarding
- Standard Operating Procedures (SOP)
- Collective Bargaining
- Case Management
- Operations Management
- Human Resources Management
- Workplace Issues
- Organizational Skills
- Administrative Skills
- Customer Training
- Customer Relations
- Performance Management
- Service Delivery
- Resolve Customer Issues
- Calendar Management
- Disbursements
- Legal Documents
- Productivity Management
- Delivery Management
- Maintain Compliance
- Administrative Management
- Employee Benefits
- People Management
- Negotiation Skills
- Standards Development
- Human Resources Processes
- Writing Skills
- Problem Solving Skills
- Health Insurance
- Americans with Disabilities Act (ADA)
- Human Resources Certification
- Employment Law
- Leadership
- Microsoft Excel
- Best Practices
- Staff Policies
- English
Timeline
Director of HR and Compliance
Serendipity Catering
06.2023 - Current
HR Operations Manager
Verbit Group/VITAC
08.2022 - 06.2023
HR Administration Manager
Planned Parenthood of the Rocky Mountains (PPRM)
08.2021 - 08.2022
LOA Benefits Generalist/Specialist
DaVita Kidney Care
02.2021 - 08.2021
HR Specialist II/DLS Case Manager (contract)
Amazon Inc. (contractor)
09.2020 - 02.2021
Benefits Coordinator
HSS Inc.
03.2020 - 08.2020
Administrative Coordinator
MINES & Associates
07.2018 - 03.2020
Legal Assistant
Injury Law Group/Mintz Law Firm
08.2017 - 05.2018
Master's Degree - Human Resource Management
Colorado State University - Global Campus
Bachelor of Arts - Social Sciences, English & Political Science
Colorado State University
HR Compliance Certification -
Mitchell Hamline School of Law
Foundations of Human Resource Leadership -
Colorado State University - Global Campus