Dana Pine
Summary
Excellent Care Coordinator dedicated to timely guest engagements, accurate completion of guest assessments, and supporting the development of comprehensive care plans. Collaborates with interdisciplinary team in monitoring progress and adjusting plans to achieve target results. Observes guest care, proper data collection and entry, and recommending opportunities for improvements.
Overview
22
22
years of professional experience
Work History
Care Coordinator Supervisor
Five Keys
07.2023 - Current
- Updated policies and procedures, leading continuous improvement of resident assessments and care.
- Built strong relationships with clients and staff to deliver emotional support and companionship.
- Supported patient care excellence via planning and interpretation of programs.
- Completed resident assessments in accordance with current regulations and guidelines.
- Maintain HMIS data compliance
- Maintain Apricot data compliance
- Train and implement new policies with current and new hire Care Coordinators
Care Coordinator
Five Keys
05.2022 - 07.2023
- Completed resident assessments in accordance with current regulations and guidelines.
- Updated policies and procedures, leading continuous improvement of resident assessments and care.
- Built strong relationships with clients to deliver emotional support and companionship.
- Determined need for specialized support from community agencies for complex cases, effectively handling care plans.
- Hosted community events to build good neighbor relationships between residents
Ambassador
Five Keys
01.2022 - 05.2022
- Engaged guests in conversation to offer hospitality, aid in service recovery and grow trusting relationships.
- Assisted team with operational policies and procedures to drive services.
- Greeted guests to create welcoming atmosphere.
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
PERSONAL VEHICLE DRIVER
UPS
11.2020 - 12.2020
- Responsibilities included sorting packages into delivery order
- Load personal car
- Follow delivery route and deliver packages to customers within allotted time frame.
LOCATION MANAGER
SMG @ Moscone Center
03.2002 - Current
- Open food service concessions
- Order inventory specific to location
- Manage 2-15 employees work duties and breaks
- Maintain customer satisfaction
- Close location for reopening the following day or break down location for removal.
UTILITY WORKER
SMG @ Moscone Center
03.2002 - Current
- Move concession counters, refrigerators, sinks, and tables to specific locations in the convention center
- Build and tape down portable food service concessions
- Stock dry and non perishable inventory into concessions
- Pick up and deliver all perishable and non perishable food items to concession.
FOOD SERVICE WORKER CASHIER
SMG @ Moscone Center
03.2002 - Current
- Ring up all food purchases at the concession location on Micros register system
- Accept cash or credit payments
- Verify bank before and after shift.
Education
HIGH SCHOOL DIPLOMA -
Independence H.S.
San Francisco, Ca06.2000
Skills
- Natural Leader
- Works well with groups
- Great attention to detail
- Best with fast pace work
- Multidisciplinary team collaboration
- Progress Monitoring
- Scheduling
- Documentation
- Interdepartmental Collaboration
- Strategic Planning
- Goal Setting
- Monitoring tools
- Policy Adherence
- Case Management
- Quality Assurance
- Documentation proficiency
- Program Oversight
- Organizational standards
- Database coordination
Accomplishments
Successful completion of Goodsoil Leadership Pathway, and currently enrolled in the second session; Goodsoil : Sprouting Leaders
Timeline
Care Coordinator Supervisor
Five Keys
07.2023 - Current
Care Coordinator
Five Keys
05.2022 - 07.2023
Ambassador
Five Keys
01.2022 - 05.2022
PERSONAL VEHICLE DRIVER
UPS
11.2020 - 12.2020
LOCATION MANAGER
SMG @ Moscone Center
03.2002 - Current
UTILITY WORKER
SMG @ Moscone Center
03.2002 - Current
FOOD SERVICE WORKER CASHIER
SMG @ Moscone Center
03.2002 - Current
HIGH SCHOOL DIPLOMA -
Independence H.S.
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