Dana Portillo
3116 E Mile 19 North Edinburg,TX
Summary
Energetic, eager to bring strong leadership skills and take initiative to my responsibilities with more than five years of customer service .Action-oriented with a strong ability to communicate effectively with individuals and technology. Self motivated, efficient in fast-paced environments,highly adaptable and enthusiastic to learn!
Overview
6
6
years of professional experience
Work History
Clinic Representative
Goliad Family Practice
08.2021 - 09.2024
- Assisted medical professionals with patient care, ensuring accurate documentation and followup.
- Conducted pre-appointment preparations by verifying patient details before each visit for efficient check-in procedures.
- Actively participated in team meetings by sharing insights aimed at improving overall performance within the Clinic Representative role.
- Implemented electronic record systems into daily work routines for enhanced organization of confidential documents.
- Managed patient records, maintaining confidentiality and organization in accordance with HIPAA guidelines.
Waitress/Shift Leader
La Tequila Jalisco
12.2020 - 08.2021
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Consistently exceeded management''s performance expectations while adhering to company policies and procedures.
Waitress
Taqueria Vallarta #6
07.2019 - 12.2020
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Served food and beverages promptly with focused attention to customer needs.
Correctional Officer
Texas Department Of Criminal Justice
12.2018 - 05.2022
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
Education
Associate of Applied Science - Law Enforcement
Coastal Bend College
Beeville, TX08.2020
High School Diploma -
Goliad High School
Goliad05.2017
Skills
- Strong multitasking
- Strong Customer Service Skills
- Teamwork Collaboration
- Payment Processing
- Complex Problem-Solving
- Active Listening
- First Aid Training
- Conflict resolution skills
- Time Management
- Excellent verbal and written communication skills
- Fluent in English and Spanish
- Ability to work independently
Custom
Occupational Skills Award Law Enforcement, Occupational Skills Award Forensic Science
Timeline
Clinic Representative
Goliad Family Practice
08.2021 - 09.2024
Waitress/Shift Leader
La Tequila Jalisco
12.2020 - 08.2021
Waitress
Taqueria Vallarta #6
07.2019 - 12.2020
Correctional Officer
Texas Department Of Criminal Justice
12.2018 - 05.2022
Associate of Applied Science - Law Enforcement
Coastal Bend College
High School Diploma -
Goliad High School
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