Donna Donaldson
Yukon,OK
Summary
Clinic representative with 15 years of experience in healthcare, specializing in patient scheduling, insurance verification, and administrative support. Proven ability to manage patient information, coordinate appointments, and provide exceptional customer service. Seeking a remote role focused on enhancing efficiency and patient support.
Overview
40
40
years of professional experience
Work History
Clinic Representative
SSM Health Dermatology
Midwest City, USA
04.2015 - Current
- Handled incoming phone calls to ensure efficient communication with patients.
- Checked patients in and out, streamlining front office operations.
- Collected payments to maintain accurate financial records.
- Entered patient information into Epic for comprehensive data management.
- Verified insurance coverage to facilitate smooth patient processing.
- Scheduled appointments to optimize provider availability and patient flow.
- Printed and faxed medical records to support continuity of care.
- Assisted medical assistants by stocking patient exam rooms with necessary supplies.
Clinic Representative
St. Anthony Family Medicine
Oklahoma City, USA
04.2014 - 04.2015
- Supported front desk operations in high-traffic clinic environment.
- Scheduled appointments and maintained accurate patient records.
- Verified insurance coverage and processed patient information efficiently.
- Delivered exceptional customer service by addressing patient inquiries promptly.
Clinic Representative
St. Anthony Occupational Medicine
Oklahoma City, USA
10.2005 - 04.2014
- Facilitated patient intake and documentation processes to enhance efficiency.
- Managed scheduling and administrative workflows to optimize clinic operations.
- Maintained accurate medical records ensuring compliance with regulations.
- Assisted in clinic coordination and provided patient support services.
Scheduler
Oklahoma Sports Science & Orthopedics
Oklahoma City, USA
02.2003 - 10.2005
- Scheduled patient appointments and procedures to optimize clinic flow.
- Coordinated effectively with providers and staff to ensure seamless service delivery.
- Maintained scheduling systems and patient data for accurate record-keeping.
Lunch/Playground Attendant
Yukon Public Schools
Yukon, USA
08.2000 - 02.2003
- Managed supervision of children throughout lunch and playground sessions.
Ticket/Gate/Baggage Agent
American Airlines
Oklahoma City, USA
08.1986 - 01.1992
- Checked in passengers for flights, ensuring efficient boarding processes.
- Managed baggage handling by checking and filling out lost baggage claims.
- Assisted with boarding at gate, facilitating smooth transitions to aircraft.
- Operated jet bridges to support timely passenger boarding and deplaning.
Education
East Central University
High school or equivalent -
Holdenville High School
Skills
- Patient scheduling and coordination
- Insurance verification
- Electronic medical records management
- Data entry and documentation
- Patient check-in and check-out
- Medical office administration
- Customer service excellence
- Appointment management and handling
References
Available upon request
Timeline
Clinic Representative
SSM Health Dermatology
04.2015 - Current
Clinic Representative
St. Anthony Family Medicine
04.2014 - 04.2015
Clinic Representative
St. Anthony Occupational Medicine
10.2005 - 04.2014
Scheduler
Oklahoma Sports Science & Orthopedics
02.2003 - 10.2005
Lunch/Playground Attendant
Yukon Public Schools
08.2000 - 02.2003
Ticket/Gate/Baggage Agent
American Airlines
08.1986 - 01.1992
East Central University
High school or equivalent -
Holdenville High School