Stacy A. Ambrosio
Middletown,NY
Summary
Organized surgical scheduler coordinator with a strong background in insurance verification, pre-op clearance, and HIPAA-compliant patient communication. Supports accurate appointment coordination, document review, and smooth workflow between patients, surgeons, and medical staff.
Overview
20
20
years of professional experience
Work History
Surgical Scheduler Coordinator
Crystal Run Healthcare
Middletown, New York
09.2024 - Current
- Reviewed insurance referrals and prior authorization needs to facilitate timely procedure scheduling.
- Shared surgery instructions with patients using Crystal Run Healthcare scheduling protocols.
- Verified preoperative testing results to ensure patients met medical requirements for surgery. clearance and supporting documents before surgical appointments.
- Supported HIPAA-compliant handling of patient information and surgical coordination.
- Collaborated with Crystal Run Healthcare teams to support a smooth surgical workflow.
- Scheduled surgical appointments, ensuring accurate allocation of resources and staff while maintaining appointment time integrity.
- Resolved any conflicts that arose between surgeon's schedules, patient requests, and hospital policies.
- Maintained surgical schedule by monitoring changes in patient needs, doctor schedules, and facility resources.
- Communicated with patients, families, and medical staff to coordinate surgery scheduling and answer questions or concerns.
- Managed incoming calls from patients and family members to address surgery scheduling inquiries and provide timely assistance.
- Reviewed physician orders for accuracy before entering them into the computerized system.
- Gathered current medical information and reviewed histories to gather details for surgeons.
Shipping and Receiving / Material Handler / Packer
Amscan
Newburgh, NY
01.2017 - 08.2024
- Compile paperwork for shipments being made
- Receiving in products according to invoice
- Coordinated shipment and receiving appointments with vendors to ensure timely delivery and receipt of products
- Scan in and put away products in appropriate locations
- Use company software to make pick sheets for the shipments
- Bring materials from the warehouse to the production lines and return unused materials
- Operated packaging machine to efficiently package products
- Package products in accordance with the specifications of the order
- Maintained organized work area to safeguard items and ensure compliance with cleanliness standards
- Proved successful working within tight deadlines and a fast-paced environment.
- Collaborated with team members to achieve daily goals and meet company objectives.
- Trained new employees on packing and labeling techniques to promote adherence to best practices
- Fastened and labeled containers on pallets, added stretch and shrink wrap and signed pick tickets to protect items and confirm accuracy of orders.
- Monitored outgoing packages for proper labels and accurate address information.
- Prepared shipping documents to track incoming and outgoing shipments and maintain proof of transaction.
- Inspected items for defects and damage.
- Conducted item counts to ensure order accuracy to verify accuracy of orders.
- Re-packaged damaged or incorrectly packaged items.
- Applied adhesive labels to package items securely and other materials to package items.
Cashier / Tobacco Manager
Quick Chek
Monroe, NY
01.2016 - 01.2017
- Run the register / cash control
- Fulfilled customer orders accurately and efficiently
- Coordinated timely gas deliveries to maintain inventory
- Organized and received merchandise deliveries
- Conducted training sessions for new team members
- Processed daily banking transactions
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Trained team members in successful strategies to meet operational and sales targets.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Streamlined daily operations to maintain a clean, adequately stocked, and organized store.
- Examined incoming inventory and merchandised shelves to prevent shrinkage.
- Trained newly hired sales team in upselling techniques.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Nurtured lasting client relationships through dedicated assistance and effective issue resolution.
- Submitted reports to senior management to aid in business decision-making and planning.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
Assistant Manager
Kosmic Kornor
Goshen, NY
01.2015 - 01.2016
- Train new team members
- Provided training to staff on effective customer service techniques. on strategies for handling difficult customers and challenging situations.
- Trained newly hired sales team in upselling techniques.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Evaluated and addressed cleaning and stock replenishment needs through regular department walkthroughs each shift.
- Run the register / cash control
- Processed daily banking transactions to ensure accurate financial records.
- Cultivated strong client relationships by providing dedicated assistance, resolving issues, and actively listening to concerns.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Merchandise deliveries
- Compiled and submitted reports to senior management to support informed business decision-making and strategic planning.
Manager/ Assistant Manager/ Shift Leader/ CSR
Sunoco A Plus
Monroe, NY
01.2007 - 01.2014
- Managed staff and created schedules to ensure adequate coverage and operational efficiency.
- Train employees in multiple roles to provide support and provide backup support for organizational leadership.
- Set and updated weekly work schedules based on customer levels, planned promotions, and employee strengths to optimize staffing.
- Trained staff on operating procedures and company services.
- Trained team members in successful strategies to meet operational and sales targets.
- Trained new personnel regarding company operations, policies and services.
- Cross-trained and backed up other customer service managers.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Create and place orders
- Check in and Receive orders
- Complete necessary paperwork for daily operations
- Operate cash register efficiently during transactions
- Work with vendors
- Report to Area Operations Manager
- Hire/terminate staff
- Enter customer information into database accurately
- Hold Weekly or Monthly employee meetings
- Provide assistance to customers with inquiries
- Planogram resets
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Identify opportunities for process improvement to improve processes and services provided.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Education
Certificate - Criminal Justice
Lincoln Technical Institute
Paramus, NJ01-2010
Associates Degree - Criminal Justice
Lincoln College Online (Degree Completer)
Skills
- Patient Scheduling Coordination
- Surgical scheduling
- Surgical Schedule Optimization
- Insurance verification
- Epic scheduling
- Patient scheduling
- Appointment coordination
- Authorization processes
- SOP proficiency
- Regulatory compliance
- Data Entry
- Recordkeeping
- Data integrity
- Operational Efficiency
- Workflow support
- Document scanning
- Surgical Documentation Practices
- Customer Service
- Active listening
- Active listening
- Interpersonal Skills
- Time management
- Problem solving
- Conflict resolution
- Teamwork orientation
- Troubleshooting skills
- Strong Math Skills
- Attention to detail
- Coordinating Work Orders
- Loading Schedules
- Loading schedule compliance
- Processing Orders
- Patient Inquiries Handling
- HIPAA compliance
- SOP development
- Workflow support
- Document scanning
- Epic systems
- Surgical Documentation Practices
- Patient Inquiries Handling
- Attention to detail
Timeline
Surgical Scheduler Coordinator
Crystal Run Healthcare
09.2024 - Current
Shipping and Receiving / Material Handler / Packer
Amscan
01.2017 - 08.2024
Cashier / Tobacco Manager
Quick Chek
01.2016 - 01.2017
Assistant Manager
Kosmic Kornor
01.2015 - 01.2016
Manager/ Assistant Manager/ Shift Leader/ CSR
Sunoco A Plus
01.2007 - 01.2014
Certificate - Criminal Justice
Lincoln Technical Institute
Associates Degree - Criminal Justice
Lincoln College Online (Degree Completer)