Jonathan Aviles
Germantown,MD
Summary
Organized Surgery Scheduling Coordinator with relevant experience in managing surgical schedules, coordinating surgeon availability, and handling patient inquiries. Strengths include strong communication skills, ability to prioritize tasks effectively, and adaptability in fast-paced healthcare environments. Proven track record of improving scheduling efficiency while maintaining high levels of patient satisfaction.
Overview
10
10
years of professional experience
Work History
Surgical Scheduler Coordinator
Capital Digestive Care
Silver Spring, Maryland
03.2022 - Current
- Reviewed physician orders for accuracy before entering them into the computerized system.
- Created reports on daily activities related to surgical scheduling for review by management team members.
- Managed incoming calls from patients and family members regarding surgery scheduling inquiries.
- Entered data into the hospital's electronic health record system to update patient information.
- Provided administrative support for the department by organizing paperwork, filing documents, and updating databases.
- Served as a liaison between the operating room staff and other departments within the hospital to ensure timely communication about surgeries scheduled.
- Assisted surgeons with pre-operative preparation such as obtaining consent forms and gathering necessary documents.
- Performed clerical tasks such as typing letters or filing paperwork associated with surgical scheduling.
- Verified insurance eligibility prior to confirming appointments for prospective patients.
- Monitored patient flow during surgical days to ensure efficient use of time and resources.
- Developed an organized system for tracking upcoming surgeries in order to plan ahead accordingly.
- Ensured all documentation was completed accurately prior to surgery appointments.
- Communicated with patients, families, and medical staff to coordinate surgery scheduling and answer questions or concerns.
- Processed insurance authorizations prior to booking surgeries in order to guarantee payment coverage.
- Coordinated patient scheduling for surgical procedures, ensuring accuracy in appointment times and availability of medical staff.
- Booked surgeries according to physician volume and maintained prompt turnaround times.
- Scheduled follow-up appointments as designated by physician.
- Collaborated and established strong working relationships with physicians, supervisors and colleagues.
- Located scheduling barriers and implemented appropriate solutions.
- Distributed treatment and procedural information to patients.
- Gathered current medical information and reviewed histories to gather details for surgeons.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Scheduled and confirmed patient appointments and consultations.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Ordered and maintained supply inventory for medical office.
Medical Receptionist
Holy Cross Germantown Hospital
Germantown, MD
12.2019 - 02.2022
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Greeted and checked in patients, updating patient information in computer system.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Answered phones promptly and directed calls appropriately.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Performed data entry tasks related to billing and collections procedures.
- Processed referrals for specialist care when requested by physicians or patients.
- Verified insurance coverage for appointments and collected co-payments as required.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
- Ordered office supplies as needed to maintain inventory levels.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Entered insurance, demographics and health history into patient database.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Protected patients by observing strict HIPAA guidelines.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Called patients to confirm scheduled appointments and obtain additional details.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Informed patients of financial responsibilities prior to rendering services.
- Took messages from patients and promptly relayed to appropriate staff.
- Straightened up waiting room to maintain neat and organized space.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Processed patient payments and scanned identification and insurance cards.
- Checked patients in and out for appointments and collected co-payments.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Communicated with patients with compassion while keeping medical information private.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
- Routed laboratory or diagnostic results to appropriate staff.
- Interviewed patients to complete case histories and intake forms.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
Assistant Store Manager
LEGO
Bethesda, Maryland
03.2015 - 11.2019
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Maintained a safe working environment by enforcing safety regulations.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Supervised cash handling processes to ensure accuracy of transactions.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Trained new employees on store policies, procedures and customer service standards.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Provided training to new employees on company policies and procedures.
- Ensured compliance with all safety regulations throughout the store premises.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Handled scheduling for store shifts to achieve adequate staffing.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Oversaw aspects of maintenance, inventory, and daily activity management.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Maintained inventory by checking merchandise to determine levels.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
Associate of Science - Nursing
Montgomery College
Rockville, MDSkills
- Organization
- Medical coding
- Patient scheduling
- Insurance verification
- Calendar management
- HIPAA compliance
- Surgical procedures
- Office administration
- Procedure authorization
- Maintaining confidentiality
- Updating charts
- Data entry proficiency
- Verifying insurance
- EMR updating
- Copay collecting
- Insurance pre-certifications
- Documentation scanning
- Patient coordination
- Obtaining authorizations
- Office workflow support
- EHR systems expertise
- Checking in patients
- Educating patients
- Scheduling expertise
- Team player
- Management
- Conflict resolution
Timeline
Surgical Scheduler Coordinator
Capital Digestive Care
03.2022 - Current
Medical Receptionist
Holy Cross Germantown Hospital
12.2019 - 02.2022
Assistant Store Manager
LEGO
03.2015 - 11.2019
Associate of Science - Nursing
Montgomery College