Victoria Palmer
Barnegat
Summary
Attentive Surgery Scheduler familiar with ICD-10 coding, Intergy and EHR systems. Skilled in organizing paperwork, scheduling cardiology procedures and committed to providing quality patient care. Works well in fast-paced administrative environments focused on maintaining smooth and efficient scheduling services.
Overview
9
9
years of professional experience
Work History
Surgical Scheduler Coordinator
Shore Heart Group
06.2024 - Current
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Collated pre-operative lab and imaging results to facilitate surgery planning.
- Updated patient records to reflect upcoming surgeries and medical histories.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Answered phone calls and messages for 27-physician cardiologist medical facility, scheduling appointments, and handling patient inquiries.
- Educated patients about surgeries and provided treatment plan documentation.
Manager
The UPS Store Manahawkin
07.2021 - 06.2024
- Managed all daytoday operations of a retail store, including sales, customer service, personnel supervision, and inventory management
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Trained and evaluated new employees to ensure compliance with company standards
- Generated repeat business through exceptional customer service.
- Maintained accurate records of inventory, sales, and customer feedback
- Successfully managed daily operations of a retail store with sales of over $1.2 million annually
Event Coordinator & Office Manager
Pimenta Productions
02.2017 - 03.2020
- Managed event logistics and operations.
- Coordinated schedules and timelines for events.
- Supervised and trained a team of office staff and provided guidance and support to ensure efficient workflows
- Answered and directed all incoming calls and emails
- Created detailed reports to track event performance and progress
- Ensured all events were compliant with relevant laws and regulations
Warehouse Lead Shift Supervisor
OceanSpray Cranberries, Inc.
08.2017 - 12.2019
- Lead, motivate and direct a team of up to 30 warehouse staff, including assigning tasks and managing performance
- Managed a team of up to 15 warehouse staff, ensuring that tasks and projects were completed ontime and within budget
- Ensured proper inventory control, ensuring accuracy of order fulfillment
- Supervised warehouse operations by managing employees during shifts.
- Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
Education
High School Diploma -
Pinelands Regional High School
Little Egg Harbor, New Jersey05.2015
Skills
- Management - 7 Years
- Customer Service - 11 Years
- Microsoft Office/Google Suite
- Leadership & Communication Skills
- Retail Sales Experience
- Microsoft Excel
- Powerpoint
- Wide Format Printing
- EHR systems expertise
- Data entry proficiency
- Strong organization
- Office administration
- Patient scheduling
- Follow-up skills
Timeline
Surgical Scheduler Coordinator
Shore Heart Group
06.2024 - Current
Manager
The UPS Store Manahawkin
07.2021 - 06.2024
Warehouse Lead Shift Supervisor
OceanSpray Cranberries, Inc.
08.2017 - 12.2019
Event Coordinator & Office Manager
Pimenta Productions
02.2017 - 03.2020
High School Diploma -
Pinelands Regional High School