Michelle Tillit
CG Cosmetic Surgery
Miami,FL
2
Languages
13
years of professional experience
Accomplished healthcare and sales professional with expertise in cosmetic surgery sales and patient coordination. Skilled in closing high-value procedures and enhancing patient conversion rates while streamlining operations to drive revenue growth. Committed to delivering exceptional patient care and ensuring operational efficiency.
Work History
Surgical Scheduler Coordinator
5 Months- Coordinated surgical schedules, ensuring optimal utilization of operating room resources.
- Collaborated with surgical teams to prioritize cases based on urgency and complexity.
- Managed electronic health record systems for accurate patient documentation and scheduling.
- Communicated with patients to confirm appointments and gather necessary medical information.
- Led initiatives to enhance patient experience through efficient appointment scheduling practices.
- Reduced patient wait times by effectively coordinating with surgeons, nurses, and support staff.
Plastic Surgery Sales Coordinator
2 Years 2 Months- Close high-value surgical cases by building trust and tailoring treatment plans.
- Closed high-value surgical cases by fostering patient trust and customizing treatment plans to meet individual needs.
- Coordinated surgical calendars, pre-op clearances, and post-op care to ensure seamless patient experiences.
- Tracked conversion rates and sales metrics to identify opportunities for revenue growth.
- Maintain HIPAA-compliant records and luxury patient experience standards.
Sales Coordinator
3 Months- Consulted with patients to recommend tailored surgical and non-surgical treatment options.
- Managed scheduling and follow-ups to improve conversion and retention.
- Managed scheduling and follow-ups to enhance conversion rates and patient retention.
- Verified documentation, ensuring compliance with regulations and maintaining patient confidentiality.
- Collaborated with marketing team on promotional campaigns to boost service awareness and engagement.
Manager of Operations
2 Years 3 Months- Developed operational policies enhancing efficiency and profitability.
- Supervised staff, managed budgets, coordinated scheduling, and maintained vendor relationships.
- Analyzed performance metrics to address customer service issues.
- Led training initiatives to enhance team productivity and service quality.
- Developed training programs for staff, improving team performance and service quality.
- Analyzed operational data to identify trends and drive process improvements.
- Coordinated cross-functional teams to ensure seamless execution of projects and initiatives.
- Led performance reviews, providing constructive feedback to foster professional development.
Anesthesia Technician
1 Year 9 Months- Assisted anesthesiologists to ensure safe and efficient surgical procedures.
- Prepared operating rooms and organized equipment and supplies for optimal readiness.
- Supported airway management and monitored patients to maintain stable vital signs.
- Maintained inventory and safety compliance.
Administrative Assistant
1 Year- Coordinated scheduling, documentation, and front desk operations to ensure efficient office workflow.
- Compiled reports and delivered executive support to facilitate informed decision-making.
- Organized and safeguarded confidential records to maintain data integrity and compliance.
Server
3 Years 5 Months- Provided outstanding customer service in fast-paced environment, enhancing guest satisfaction.
- Trained new staff and facilitated team operations, ensuring smooth workflow.
- Delivered exceptional customer service in fast-paced dining environment.
- Managed transactions accurately using point-of-sale systems.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
Education
High School Diploma
GPA: 3.7
Skills
Patient consultation
Patient Consultation & Sales Closing
Healthcare Operations
Customer management
HIPAA Compliance
Revenue Growth & Conversion Optimization
Revenue optimization
Scheduling expertise
Patient coordination
Documentation scanning
Payment collection
Graphic Design
Surgical Workflow Coordination
Patient management
Insurance Verification
EHR Management
Facility coordinating
Patient Experience Enhancement
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Surgical Scheduler Coordinator
The Method Plastic Surgery
02.2026 - CurrentRead More
Plastic Surgery Sales Coordinator
CG Cosmetic Surgery
05.2024 - CurrentRead More
Sales Coordinator
Seduction Plastic Surgery
02.2024 - 05.2024Read More
Manager of Operations
Get Refreshed
10.2021 - 01.2024Read More
Anesthesia Technician
Somnus Anesthesia
04.2019 - 01.2021Read More
Administrative Assistant
S1 Security Group
03.2018 - 03.2019Read More
Server
IHOP
02.2013 - 07.2016Read More
Miami Dade College
High School Diploma
Read More