Dana Pratt

• Coordinate daily administrative operations with project estimating, vendor proposals and liaised between coordinators and general contractors of updates on project development.
• Facilitate and achieved 11 large-scale projects within 6 years of my employment given combined value of $7 million.
• Supervised multiple projects by prioritizing needs and delegating assignments in conjunction with management to ensure quality and timeliness of construction and completion.

• Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
• Assist Fortune 500 companies in ensuring that eligible dependents continue to maintain access to anticipated benefits given by audit to submit any supporting evidence that is in compliance with employer.
• Coached, monitored and supervised growing team of 40 associates and staff, evaluating core strengths and improvements on assigned tasks.
• Resolved concerns and questions educating clients on their dependent verification process while also solving complex issues relating to their health, savings and retirement plans.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Address general customer inquiries by administering data via phone and web.
• Effortlessly utilized effective interpersonal communication skills to set company goals by schedule coordination and management.
• Utilized my tools and resources to identify custom solutions and anticipate customer needs in my commitment to developing best resolution.

Key Accomplishments

• Awarded top phone quality of the month on 5/2012 & 7/2012
• Awarded Elite Ninja (top representative) of the month on 3/2012 & 7/2012

• Met monthly assigned goals through sales of increase by 10%, quality and performance, this includes processing orders for Universal Studios Orlando products and guest services.
• Used consultative sales approach to understand customer needs and recommend relevant solutions tailored to each guest.
• Adhere to company policies and procedures to consistently achieve call-time and quality standards while delivering extraordinary service with inbound & outbound calls in a fast-paced setting.
• Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.