D'ana Ramos
Summary
Dedicated administrative professional with successful experience in fast-paced settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
2
2
years of professional experience
Work History
Cashier
Foot Locker Inc
07.2022 - Current
- Utilized a personalized, non-scripted approach to deliver exceptional customer service, engaging customers in conversation, and actively seeking feedback on their shopping experience.
- Received consistent positive feedback in customer surveys and was recognized as a dedicated team member for exceptional customer service.
- Maintained a high level of accuracy and efficiency while handling transactions using the POS system, including thorough quality checks, proper cash handling procedures, and precise change calculations.
- Ensured a neat and organized sales floor and stockroom by unpacking shipments, removing ink tags, folding clothes uniformly, organizing inventory by brand and size, and maintaining overall cleanliness.
- Resolved customer dissatisfaction by taking ownership of the situation, offering personalized assistance, and ensuring accurate sizing and product selection.
College Assistant
Lehman College, CUNY
08.2023 - 12.2023
- Proactively addressed student concerns and inquiries, resolving issues promptly through multiple networking channels.
- Collaborated with team members to identify and implement solutions to common challenges.
- Played a role in processing ePermits for students, collaborating with relevant departments to ensure accurate and timely processing of ePermits.
- Participated in monthly team meetings to discuss updates, challenges, and improvements.
Personal Assistant
Global Theater Audiences
01.2022 - 08.2022
- Composed formal emails to engage potential partners and explain our event objectives, fostering collaboration and expanding community outreach.
- Managed a team of SYEP interns, organizing daily Zoom meetings, assigning tasks, and providing guidance on grant writing and research techniques.
- Maintained constant accessibility and communication with the boss, promptly answering calls and taking detailed notes on important instructions, contacts to reach out to, and messages to convey.
- Managed accurate timekeeping and payroll for interns, conducting daily.
- Zoom meetings to record their start and end times, reviewing their task lists, and approving hours for payroll processing.
- Utilized online resources, such as grants.gov, newspapers, and social media platforms, to research and identify relevant funding opportunities.
Education
Bachelor's Degree - Psychology
Lehman College
Bronx,NY05.2027
High School Diploma -
The Urban Assembly School For Media Studies
Manhattan,NY01.2023
Skills
- Communication
- Time Management
- Creativity
- Precision
- Staff Training
- Conflict Resolution
- Product Knowledge
- Customer Assistance
Accomplishments
- Recognized as the recipient of the esteemed Team Member of the Quarter award within 8 months of employment, demonstrating exceptional contributions and dedication to the company.
- Graduated high school a semester early, demonstrating exceptional academic achievement and proactive approach to education.
- Consistently maintained a position on the Honor Roll throughout junior and senior years of high school, reflecting a strong work ethic and commitment to academic excellence.
- Earned two college credits through a CUNY College Course, successfully navigating college-level coursework and showcasing readiness for higher education.
Timeline
College Assistant
Lehman College, CUNY
08.2023 - 12.2023
Cashier
Foot Locker Inc
07.2022 - Current
Personal Assistant
Global Theater Audiences
01.2022 - 08.2022
Bachelor's Degree - Psychology
Lehman College
High School Diploma -
The Urban Assembly School For Media Studies