Dana Reuss
Mauldin,SC
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Dedicated, highly capable individual with demonstrated ability in multiple facets and would like to join a great team. A recognized leader with a proven commitment to success of an organization.
Overview
26
26
years of professional experience
Work History
Global Implementation Manager
Iron Mountain
Mauldin, SC
05.2016 - 06.2023
- Managed acquisitions from time of sell to customer-facing deployments.
- Worked with multiple groups to accomplish this i.e. acquired business owner and contacts, IT, billing, contracts, care, acquisitions internal team, operations, and third party subcontractors.
- Required current business to provide past 6 months worth of billing as well as any billing before Iron Mountain took over servicing.
- Scheduling the timeline of the current owner giving notice to their customers and the date when Iron Mountain would be taken over servicing.
- Managed medium to large customer implementations from beginning at contract signing to ending with customer-facing deployments.
- Multiple implementations happening at the same time. All were mostly at different steps in the process.
- Prepared Kickoff slides to have a kickoff call with the customer to walk through the process and determine scope, requirements, and expectations.
- Realigning expectation settings in some instances.
- Provided a Smartsheet Implementation Dashboard URL for the customer to see the progress of the implementation as well as a repository for all meeting agendas and notes/action items.
- Weekly touchpoints with customers.
- Scheduling the timeline of the implementation for the customer depending on certain requirements i.e. canceling previous vendor notice, communicating change to the end employees, etc.
- Coordinating and communicating with multiple internal teams i.e. operations, logistics, billing, contracts, care, sales and third party subcontractors.
- Responsible for making sure the contract pricing was inputted in the system correctly and the first invoice was correct before the customer received it.
- Followed up with the customer once they received the first invoice and answered any questions or explained the billing methodology to them.
- Book to Billing was done in Salesforce. Responsible for taking the Opportunity and forecasting out 12 months worth of expected revenue.
- After invoicing was completed going back into Salesforce and actually placing the invoiced amount for the Opportunity. This gave upper management a view in to what Sales had the monetary amount set for the Opportunity verus the amount of revenue actually coming in.
- Responsible for notes in Salesforce if their were issues with the implementation i.e. implementation not moving as fast as it should be due to customer, internal operations issues, etc.
- Worked on a small internal team sprint goal to create a Google Site for our team to utilize. Created the Google Site and put a lot of the design options on the different pages just by figuring it out.
- Always striving to get the customer implemented seamlessly and successfully and as quick as possible to gain the revenue.
Implementation Manager
Recall Total Information Management
Greenville, SC
08.2000 - 05.2016
- Implemented shredding services to all National accounts with Wal-Mart being my first implementation
- Email / Conference calls to get communication out to the operations groups with scope and what they will need to have on hand for their market to implement services
- Work with customer on the program needs, expectations, and scheduling of the implementation
- Notified other departments of an implementation happening i.e. Care and billing.
- Worked with IT to create a tool my implementation team could use to mass load location data into our operating system
- Responsible for mass uploads of market reschedules during a holiday
- Responsible for any mass upload that was made possible from IT
- Created a case system in Salesforce for our Care team. Received monetary recognition.
- Trained the Care team on how to use the Salesforce case system as well as made updates to the system as time went along.
- Updated processes and work instructions for the Care team.
National Account Manager
Secured Data of America
Greenville, SC
09.1997 - 08.2000
- Cultivated a great relationship with my account which was First Union
- Issue Resolution
- Problem Solving
- Customer Service
- Escalated items to other departments as necessary, Care, Billing, Operations, and Management
- Received Waste RFP submissions
- Involved in the decision making of which company to award the RFP too
- Involved in coordinating other waste haulers to remove their containers and scheduling Waste Management to deliver theirs
- Data Entry of waste bills
- Billed customer separately for waste
- Worked to supply new locations with service as well as closing locations and acquisitions
- Daily touchpoints with customer
Education
Bachelor of Science - Business Administration
05.2004
- Graduated Magna Cum Laude
Skills
- Project Management
- Project Implementation
- Project Planning
- Issue Resolution
- Change Management
- Excellent oral and written communication skills
- Data Analyst
- Strive to think outside of the box
- MS Office, Excel, Word, PowerPoint, One Note and Access
- Google Drive, Sheets, Docs, Google Meet, Slides and Sites
- Salesforce
- Smartsheets
- 20/20 - logistical system
- Workday
- SKP
- SharePoint
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Global Implementation Manager - Iron Mountain
05.2016 - 06.2023
Implementation Manager - Recall Total Information Management
08.2000 - 05.2016
National Account Manager - Secured Data of America
09.1997 - 08.2000
Southern Wesleyan University - Bachelor of Science, Business Administration