Summary
Overview
Work History
Education
Skills
Timeline

Dana Reynolds

Gordonsville,VA

Summary

Dynamic and results-driven professional with extensive experience at FM Expressions, excelling in team leadership and process improvement. Proven ability to enhance productivity through effective staff mentoring and problem-solving. Committed to workplace safety and customer service excellence, consistently achieving operational goals while fostering a collaborative work environment.

Overview

24
24
years of professional experience

Work History

2nd Shift Lead

FM Expressions
04.2019 - Current
  • Supervised daily operations to ensure efficient workflow and adherence to safety protocols.
  • Trained and mentored team members on production techniques and quality standards.
  • Implemented process improvements that enhanced overall productivity and reduced downtime.
  • Coordinated shift activities, assigning tasks based on priorities and staff availability.
  • Monitored inventory levels, ensuring timely replenishment of supplies for uninterrupted production.
  • Conducted regular inspections to maintain high-quality standards in finished products.
  • Facilitated communication between shifts to ensure consistency in operations and problem resolution.
  • Reduced downtime by proactively addressing potential issues with equipment maintenance plans.
  • Mentored new employees in company policies, best practices, and specific role responsibilities to facilitate quick integration into the team.
  • Boosted employee morale and job satisfaction by creating an inclusive and supportive work culture.
  • Promoted a safe working environment by enforcing safety policies and conducting regular inspections.
  • Collaborated with other departments to address production bottlenecks and improve overall workflow efficiency.
  • Enhanced employee performance through regular feedback, coaching, and tailored training programs.
  • Contributed to continuous improvement initiatives by identifying areas of opportunity within the 2nd shift operations.
  • Facilitated cross-training among team members to maximize flexibility and adaptability during peak periods or absences.
  • Served as point-of-contact between management and staff for troubleshooting operational challenges.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enforced company policies and regulations with employees.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Supervised ongoing daily production phases.
  • Cultivated professional working relationships with peers and supervisors.
  • Collaborated with other leaders and executives to direct workflow and support operations.

Certified Pharmacy Technician

Target
08.2009 - 02.2018
  • Led pharmacy team to enhance workflow efficiency and accuracy.
  • Mentored new technicians, fostering professional growth and skill development.
  • Improved medication dispensing processes, ensuring compliance with safety regulations.
  • Streamlined inventory management to minimize waste and optimize stock levels.
  • Coordinated with pharmacists to ensure seamless patient service and support.
  • Implemented strategies for reducing prescription processing time by enhancing system use.
  • Oversaw daily operations, maintaining high standards of customer care and satisfaction.
  • Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Increased customer satisfaction by delivering friendly, personalized service during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Maintained accurate inventory levels for efficient pharmacy operations and cost control.
  • Collected co-payments or full payments from customers.
  • Counted, measured, and compounded medications following standard procedures.
  • Assisted in preparation, distribution and storage of pharmaceuticals.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Communicated directly with doctors offices via telephone, fax and email.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Maintained drug inventory levels by ordering necessary medications and supplies.
  • Assisted customers with over-the-counter product selection, providing knowledgeable recommendations.

Lead Pharmacy Tech

Eckerd Drugs/ Rite Aid Pharmacy
08.2006 - 09.2009
  • Supervised daily pharmacy operations, ensuring compliance with regulations and safety protocols.
  • Mentored junior technicians, enhancing team performance and knowledge retention.
  • Implemented inventory management systems to optimize stock levels and reduce waste.
  • Collaborated with healthcare providers to streamline prescription processing and improve patient care.
  • Trained staff on new technologies and procedures, fostering a culture of continuous improvement.
  • Conducted quality assurance checks, confirming accuracy in medication dispensing and labeling.
  • Analyzed workflow processes, identifying inefficiencies and recommending actionable solutions.
  • Led initiatives for medication reconciliation, enhancing patient safety during transitions of care.
  • Supervised [Number] pharmacy technicians and coordinated day-to-day assignments.
  • Helped maintain a clean and organized workspace for optimal efficiency during high-volume periods.
  • Promoted teamwork among pharmacy staff, fostering a collaborative environment for improved productivity.
  • Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
  • Supervised junior technicians, providing guidance on best practices in pharmaceutical processes and procedures.
  • Optimized inventory management, regularly reviewing stock levels and placing timely orders to prevent shortages or overstocking issues.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Maintained compliance with all federal and state regulations related to pharmaceutical operations, ensuring accurate record-keeping and documentation practices.
  • Enhanced pharmacy efficiency by streamlining prescription processing and medication dispensing procedures.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Developed strong relationships with healthcare providers, facilitating efficient communication regarding prescription clarifications and adjustments.
  • Provided excellent customer service at the point-of-sale counter, efficiently managing transactions while addressing patient inquiries.
  • Reviewed and verified customer information and insurance provider information.
  • Expedited prescription refills requests by promptly contacting prescribers'' offices for authorization.
  • Reduced medication errors by implementing a meticulous double-check system for all prescriptions filled.
  • Implemented new technologies within the pharmacy workflow, increasing overall efficiency and accuracy in daily tasks.
  • Ensured patient safety with diligent monitoring of drug interactions and proper dosage instructions.
  • Improved customer satisfaction, addressing concerns and answering questions about medications and health conditions.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Resolved third-party billing, computer system and customer service issues.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Collected co-payments or full payments from customers.

District Inventory Specialist

CVS Pharmacy
04.2001 - 08.2006
  • Managed inventory levels using advanced tracking systems to ensure optimal stock availability.
  • Conducted regular audits to verify accuracy of inventory records and reduce discrepancies.
  • Developed efficient processes for receiving and storing incoming merchandise, enhancing workflow efficiency.
  • Trained junior staff on inventory management procedures and system usage to improve team performance.
  • Analyzed inventory data to identify trends, leading to strategic adjustments in stock purchasing decisions.
  • Implemented best practices for inventory control, resulting in reduced waste and improved resource allocation.
  • Led initiatives for continuous improvement in inventory management processes, increasing overall operational efficiency.
  • Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
  • Performed data entry and completed proper paperwork.
  • Completed physical inventory counts each month.
  • Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
  • Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
  • Trained new employees on proper procedures, boosting their ability to contribute effectively as part of the team.
  • Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.
  • Provided excellent customer service by quickly responding to inquiries and resolving concerns related to inventory availability or shipment status.
  • Prepared detailed reports on inventory levels and movement trends, providing valuable information for decision-making purposes.
  • Optimized storage layouts by analyzing space usage patterns, leading to increased capacity without additional expense or construction requirements.
  • Reduced stock shortages by closely monitoring inventory levels and promptly ordering necessary supplies.
  • Ensured compliance with regulations concerning hazardous materials storage, contributing to a safe working environment.
  • Conducted detailed inventory analysis reports for management review, informing strategic decision-making.
  • Developed and maintained positive relationships with vendors, ensuring reliable supply and favorable terms.
  • Improved warehouse space utilization with strategic reorganization of stock areas.
  • Conducted regular inventory audits to ensure stock levels were accurately maintained, minimizing discrepancies.
  • Facilitated training sessions for new staff on inventory management software, boosting team productivity.
  • Improved inventory handling procedures to minimize damage during storage and handling, preserving product quality.
  • Monitored supply chain disruptions and proactively adjusted orders, maintaining stock levels during peak periods.
  • Reduced waste by identifying and addressing issues in stock rotation practices.
  • Managed disposal of obsolete inventory in environmentally responsible manner, ensuring compliance with regulations.
  • Optimized order fulfillment process, reducing time from order placement to shipment.
  • Enhanced inventory accuracy by implementing new barcode scanning system.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Inspected incoming and outgoing shipments to identify discrepancies with records.
  • Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
  • Sorted and delivered materials to different work areas and staff.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.
  • Moved shipment materials to and from designated areas using lift and hand trucks.
  • Requisitioned new supplies and maintained storage areas for smooth department operations.
  • Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.

Education

Bachelor of Science - Computer Information Systems

Post University, Waterbury, CT
10-2027
  • Honor classes
  • Provost list
  • Honor Roll
  • 4.0 GPA

General Studies

Stafford High School, Fredericksburg, VA
06-1994

Skills

  • Customer service focus
  • Workplace safety
  • Standard operating procedures
  • Production planning
  • Staff mentoring
  • Decision-making capacity
  • Problem-solving
  • Strong verbal and written communication
  • Team leadership
  • Creative problem solving
  • Verbal and written communication
  • Flexible schedule

Timeline

2nd Shift Lead - FM Expressions
04.2019 - Current
Certified Pharmacy Technician - Target
08.2009 - 02.2018
Lead Pharmacy Tech - Eckerd Drugs/ Rite Aid Pharmacy
08.2006 - 09.2009
District Inventory Specialist - CVS Pharmacy
04.2001 - 08.2006
Post University - Bachelor of Science, Computer Information Systems
Stafford High School - , General Studies

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Dana Reynolds