Alan Gagliardotto
Mahwah,NJ
Summary
Passionate Program Manager with nearly a decade of experience in driving impactful programs and building strong client partnerships. I'm motivated by a desire to create meaningful solutions that enhance efficiency, elevate customer satisfaction, and empower teams to perform at their best. Personally, I thrive in environments where I can bring people together and inspire collaboration to tackle complex challenges. Professionally, I'm looking for a role where I can leverage my strategic insights and relationship-building skills to lead transformative initiatives, drive growth, and make a tangible difference for both the company and its clients.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Program Manager
FM Expressions
01.2024 - Current
- Led strategic programs from concept to execution, achieving alignment with company goals and fostering meaningful client relationships
- Developed and implemented customized strategies for high-profile clients to optimize operational workflows and strengthen partnerships
- Enabled cross-functional teams by promoting open communication and building a high-performance culture
- Leveraged customer insights to expand service offerings and drive revenue growth
- Established a project management function to advance key strategic initiatives
Business Dev | Project Manager
FM Expressions
01.2017 - 01.2023
- Analyzed customer purchasing trends, identifying growth opportunities that led to the launch of a successful Print-on-Demand service
- Spearheaded a direct-to-consumer fulfillment transition, resulting in $300,000 annual revenue growth and increased client loyalty
Director, Customer Success
FM Expressions
01.2015 - 01.2017
- Managed and developed a team of 16 employees in Bogota, Colombia, ensuring high-quality customer support and art services
- Expanded B2B client relationships, scaling Art Services operations to meet increasing demand and support growth
- Enhanced client-provided artwork quality through expert review and adjustments, optimizing designs for production standards
Skills
- Strategic Planning & Execution
- Cross-Functional Team Leadership
- Customer Success & Key Account Management
- Operational Efficiency Optimization
- Process Improvement & Standardization
- Risk Management & Mitigation
- Customer Feedback Integration
- Communication & Influence
Accomplishments
lululemon Onboarding , Drove cross-department integration to align licensed collegiate artwork with high-quality athletic apparel, expanding market reach.
Printing Technology Innovation , Led a $2.5 million initiative to develop advanced heat transfer printing technology, driving collaboration across engineering, marketing, and compliance teams to ensure successful implementation and market readiness
Fanatics Partnership Expansion , Guided the transition to new printing technology for Fanatics, enhancing production speed, quality, and scalability, and negotiating expansion across U.S. facilities.
Certification
CAPM | Project Management Institute
Timeline
Program Manager
FM Expressions
01.2024 - Current
Business Dev | Project Manager
FM Expressions
01.2017 - 01.2023
Director, Customer Success
FM Expressions
01.2015 - 01.2017
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