Dana Roberson
Glenn Heights
Summary
Experienced in workforce with being a team leader and assisting peers with tasks, training employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Authorized to work in the US for any employer
Overview
19
19
years of professional experience
1
1
Certification
Work History
Facilitator
Empower
Dallas, TX
04.2026 - Current
- Developed and delivered interactive workshops to enhance participant engagement and learning outcomes.
- Facilitated group discussions, promoting collaboration and knowledge sharing among attendees.
- Designed customized training materials tailored to diverse audience needs and learning styles.
- Analyzed participant feedback to refine programs, ensuring continuous improvement in delivery methods.
Permanency Case Manager
Empower
Corsicana, TX
08.2025 - 04.2026
- Promote the achievement of permanency for children in the Managing Conservatorship of DFPS by providing services to a caseload of children and families by working in partnership with the family. The focus is to assess children and family’s needs, safety issues, and services identified mutually with the family to allow the family to safely assume the role of parenting their children. For those families where that is not possible, the focus is on achieving permanency for the child in the most family-like setting.
Director of Permanency
Empower
06.2024 - 08.2025
- As a Director of Permanency Services, I provided support to Permanency Supervisors, Permanency Case Managers, and Permanency Support Workers working with children, parents, and families to help ensure that children can safely thrive in their home environments. I also held responsibility for staff leadership, program performance outcomes and critical tasks, and community relationships.
Permanency Supervisor
Empower
Corsicana, TX
03.2024 - 06.2024
- Lead and support case managers and support workers who strive to help children reunite with their families or find permanent homes through adoption. Collaborate with court systems and case managers to ensure that families receive the services and support they need, helping children live happy and healthy lives.
Conservatorship Worker
Texas Department of Family and Protective Services
Waxahachie, TX
07.2023 - 03.2024
- Provides on-going services to children in substitute care to meet specific needs by using appropriate resources to move toward reuniting family or making other permanent plans for care of children.
- Initiates appropriate legal action and/or testify in court to achieve protection or permanent placement plans for children.
- Documents case records by completing forms, narratives, and reports to form a written record for each client.
- Develops and maintains effective working relationships between Child Protective Services staff and law enforcement officials, judicial officials, legal resources, medical professionals, and other community resources.
Permanency Supervisor
Our Community Our Kids
Fort Worth, TX
04.2022 - 08.2023
- Evaluates unit performance through case readings, computer reports, and observations of unit operations to ensure unit compliance with policies, procedures, and service control requirements.
- Assists in preparing management reports, analyses, and correspondence on the effectiveness of program activities.
- Assists in the preparation of program budget requests.
- May prepare and conduct presentations for citizens, clients, staff, management, or elected officials.
- Interprets program policy and procedures to unit staff, other agency staff, parents, children, youth, caregivers, the courts, CASA, other stakeholders, and the general public.
- Makes casework decisions regarding the reunification and placement of children, and works with county and district attorneys on legal measures to initiate cases.
- Review and approve child placement casework decisions, and when requested by the client or others to ensure decisions are appropriate and consistent with policies and procedures.
- Select, manage, and develop staff through the review of performance data, conferences, training, and performance appraisal.
- Plan, promote, and encourage the professional growth and development of management and service delivery personnel.
- Performs other duties as assigned and required to maintain unit operations.
- Ability to learn and integrate the agency philosophy and values in service delivery.
- Empower and support unit staff to make informed case decisions on assigned cases.
Care Coordinator
Dallas Metrocare Services
Dallas, TX
12.2021 - 03.2022
- Identifies available community living options, services, and supports to assist individuals to successfully live in the community.
- Coordinates educational activities for service coordinators and other Local Authority (LA) staff about available community services and about strategies to avoid nursing facility placement.
- Reviews admissions to nursing facilities for individuals with IDD to ensure that community living options, services, and supports that could provide an alternative to the nursing facility have been explored.
- Provides intensive support to ensure an individual's transition to the community to prevent admission or re-admission to an institution.
- Provides increased coordination and interaction with an institution's interdisciplinary team and the assigned relocation specialist, as appropriate to the individual's needs and situation.
- Ensures that individuals receive timely assessments of behavioral, medical, nursing, specialized therapies, and nutritional management needs, as necessary and as indicated on the individual service plan.
- Conducts service plan team meetings quarterly, or more frequently if there is a change in an individual's needs or if requested by the individual or LAR.
- Conducts monthly face-to-face visits with an individual and monitors the delivery of all services and supports while the individual is in an institution and after the individual has transitioned into the community.
- Performs other duties as assigned.
CPS Investigator
Child Protective Services Texas
Dallas, TX
12.2020 - 11.2021
- Investigate abuse/neglect of children in their home. Provide services to families to improve protective capacity to ensure children are protected by primary caretakers and behaviors identified changed to reduce the risk of future occurrences.
Permanency Supervisor
Our Community Our Kids
Fort Worth, TX
03.2020 - 11.2020
- Responsible for supervising a unit of caseworkers and clerical staff. Performs highly complex consultative services, technical assistance, and supervisory work. Work involves planning, developing, and implementing an agency program. This role is fast-paced, high-energy-requiring daily assessment and decision-making of child safety issues, and permanency. This role must ensure documentation is thorough and concise. Must ensure safety plans are individualized and associated with immediate child safety, and that the service plans are individualized and associated with the treatment services to enhance protective capacities. This position interacts routinely with clients, judges, attorneys, children, school personnel, and all other aspects of the community.
Child Protective Services Conservatorship Worker IV
Dept. of Family & Protective Svcs
Dallas, TX
04.2014 - 03.2020
- Provides on-going services to children in substitute care to meet specific needs by using appropriate resources to move toward reuniting family or making other permanent plans for care of children.
- Initiates appropriate legal action and/or testify in court to achieve protection or permanent placement plans for children.
- Documents case records by completing forms, narratives, and reports to form a written record for each client.
- Develops and maintains effective working relationships between Child Protective Services staff and law enforcement officials, judicial officials, legal resources, medical professionals, and other community resources.
Child Protective Services Investigator IV
Dept. of Family & Protective Svcs
Dallas, TX
10.2007 - 04.2014
- Performs advanced social work related to protective services, intake, child abuse or neglect, investigation, foster care and adoptions.
- Work involves making determinations of appropriate actions necessary to resolve family emotional and/or physical stress situations which cause child abuse or neglect.
- Interacts routinely with Texas Department of Family and Protective Services staff, clients, representatives from various organizations, and the general public.
Education
Arts (Associates) -
Richland Community College
High School Diploma - undefined
W. T. White High School
Sociology (Bachelor's) - undefined
Dallas Baptist University
Dallas, TXSkills
- Accounting
- Microsoft Outlook
- Communication skills
- Social service program development
- Client communication
- English
- Customer retention
- Investigative reports
- Retention targets
- Test Cases
- Experience with children
- Time management
- Presentation skills
- Caregiving
- Social Work
- Spanish
- Excel
- Adobe Acrobat
- Driving
- Addiction counseling
- Intake
- Data entry
- Team management
- Microsoft Excel
- Nursing
- Child protective services
- Customer service
- Conflict management
- Data quality management
- Analysis skills
- Data Warehouse
- (10 years)
- Legal workflow optimization
- Writing skills
- Patient observation
- Computer skills
- Program management
- Investigations due process
- Supervising experience
- Local agency collaboration
- Data integrity assurance
- Youth mentoring
- Attention to detail
- Schedule management
- Social service program compliance monitoring
- Care coordination
- Organizational skills
- Child Protective Services
- Behavioral health
- Crisis intervention
- Safety plans
- Clinical service outcome tracking
- Microsoft Office
- Scrum
- Test cases
- CPR
- Typing
- Staff training
- Call center management
- Office experience
- First aid
- Record keeping
- Case service coordination
- Delegation
- Clerical experience
- Outlook
- Medication administration
- Direct support
- Child welfare
- Project management
- Motivational interviewing
- Business Requirements
- Social work
- Microsoft Powerpoint
- User Acceptance Testing
- Case plans
- Administrative experience
- Client needs assessment
- Building employer relationships
- Collaborate with healthcare professionals
- Interviewing
- Technical Proficiency
- Microsoft Word
- User acceptance testing
- Case management
- ACH
- Data reporting
- Leadership
- Social service program planning
- Agile
- Microsoft Project
- Discharge planning
- Waterfall
- Records maintenance
- Teamwork
- Experience with individuals from underserved communities
- Word processing
- Childcare
- Weight handling in the workplace
- Document review
Certification
- Non-CDL Class C May 2020 to May 2026
- Dana Roberson May 2020 to May 2026
- Driver's License
- Certified Case Manager
- CPR Certification
Languages
English - Expert
Timeline
Facilitator
Empower
04.2026 - Current
Permanency Case Manager
Empower
08.2025 - 04.2026
Director of Permanency
Empower
06.2024 - 08.2025
Permanency Supervisor
Empower
03.2024 - 06.2024
Conservatorship Worker
Texas Department of Family and Protective Services
07.2023 - 03.2024
Permanency Supervisor
Our Community Our Kids
04.2022 - 08.2023
Care Coordinator
Dallas Metrocare Services
12.2021 - 03.2022
CPS Investigator
Child Protective Services Texas
12.2020 - 11.2021
Permanency Supervisor
Our Community Our Kids
03.2020 - 11.2020
Child Protective Services Conservatorship Worker IV
Dept. of Family & Protective Svcs
04.2014 - 03.2020
Child Protective Services Investigator IV
Dept. of Family & Protective Svcs
10.2007 - 04.2014
High School Diploma - undefined
W. T. White High School
Sociology (Bachelor's) - undefined
Dallas Baptist University
Arts (Associates) -
Richland Community College