Dana Rush
Myrtle Beach,SC
Summary
Detail-oriented team player with strong organizational skills. Prioritizes facilitation of effective team-focused communication. Willingness to take on responsibilities to meet team goals. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with clear focus and enthusiasm.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Emergency Management Specialist
City Of Myrtle Beach
03.2022 - Current
- Assist in the facilitation of Emergency Operations, Incident and Event Actions Plans, and Incident Command.
- Facilitate necessary communication interdepartmentally within the City and with outside agencies/parties involved in incident and event action planning.
- Manage Mass Notification Emergency Alerts.
- Provided public education regarding emergency preparedness, particularly related to disasters.
Emergency Communications Dispatcher
City Of Myrtle Beach
03.2019 - 03.2022
- Monitored emergency radio traffic for both police and fire operations in the City of Myrtle Beach.
- Monitored both emergency 911 and non-emergency phone calls for service.
- Entered criminal record checks, driver's license numbers and warrants into the National Crime Information Center database, and manged the monthly validation of all stolen firearm records.
- Participated in community outreach programs such as Shop with a Hero and reading in the local elementary school when permitted.
Emergency Communications Dispatcher
Town Of Surfside Beach
06.2016 - 03.2019
- Monitored all emergency radio traffic for the Surfside Beach Police Department, a single dispatcher environment.
- Monitored all emergency 911 and non-emergency phone calls to the Police Department.
- Used software to track and maintain case incident numbers and logs.
- Entered criminal record checks, driver's license numbers and warrants into the National Crime Information Center database.
- Monitored all jail operations and assisted with the booking and search process of female inmates, as well as collected bond payments upon inmate releases.
- Handled all interactions with the public at the lobby window of the Police Department.
Emergency Communications Dispatcher
Shenandoah County Emergency Communications Center
12.2013 - 06.2016
- Monitored many emergency radio channels for the County's 9 law enforcement agencies and 13 fire and rescue companies, often managing more than one radio simultaneously.
- Answered emergency 911 and non-emergency phone calls to the County's Emergency Communications Center in a dual call taker/dispatcher environment.
- Provided Emergency Medical Dispatch to 911 callers in life saving efforts.
- Entered criminal record checks, driver's license numbers, warrants, and orders of protection into the National Crime Information Center Database.
Office Assistant
Sterling Mental Health
10.2011 - 12.2013
- Maintained and updated office records, both digital and physical, to include patient scheduling, patient records, and insurance filings.
- Ran all front desk reception and phone calls for scheduling, refill requests, and insurance inquires.
- Conducted patient urinalysis testing for all patients in substance abuse treatment.
Family Support Resource Specialist
Healthy Families America
06.2006 - 01.2011
- Built rapport with children and families identified as at risk for abuse and neglect, fostering trust and communication to meet case needs.
- Utilized accredited curriculum to educate families on child development, milestones, and well-child care.
- Documented data and completed accurate updates to case records.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
Education
Bachelor of Science - Interdisciplinary: Behavioral Health & Psychology
Liberty University
Lynchburg, VA12.2023
Skills
- Organization
- Communication
- Emergency Response Coordination
- Crisis Management
- Strategic Planning
- Incident Command Planning
Certification
- Type 3 All-Hazards Incident Management, FEMA National Fire Academy - August 2023
- Active Shooter Incident Management, FEMA/Texas A&M Engineering Extension - April 2023
- Intermediate ICS 300 for Expanding Incidents - FEMA/Texas A&M Engineering Extension - September 2022
- Emergency Operations and Planning, FEMA/Texas A&M Engineering Extension - July 2022
- Basic Telecommunications Officer, South Carolina Law Enforcement Academy - September 2019
- Basic Detention Officer, South Carolina Law Enforcement Academy - January 2017
- Basic Peer Debrief for Critical Incident Management Stress, Virginia Law Enforcement Criminal Justice Academy - May 2015
- Emergency Communications Officer, Virginia Law Enforcement Academy - June 2014
- Emergency Medical Dispatcher, National Emergency Communications Institute - June 2014
Accolades
- First In Service Employee, City of Myrtle Beach - August 2022
- Dispatcher of the Quarter, Myrtle Beach Police Department - January 2020
- Gold Shield Nominee, Myrtle Beach Police Department - April 2020
- Top Graduate of Basic Telecommunication Class, South Carolina Law Enforcement Academy - September 2019
- Dispatcher of the Quarter, Shenandoah County Emergency Communications Center - April 2016
- Unit Citation, Shenandoah County Emergency Communications Center - April 2016
- Dispatcher of the Year, Shenandoah County Emergency Communications Center - January 2015
- Certificate of Excellence, Shenandoah County Emergency Communications Center - May 2014
Timeline
Emergency Management Specialist
City Of Myrtle Beach
03.2022 - Current
Emergency Communications Dispatcher
City Of Myrtle Beach
03.2019 - 03.2022
Emergency Communications Dispatcher
Town Of Surfside Beach
06.2016 - 03.2019
Emergency Communications Dispatcher
Shenandoah County Emergency Communications Center
12.2013 - 06.2016
Office Assistant
Sterling Mental Health
10.2011 - 12.2013
Family Support Resource Specialist
Healthy Families America
06.2006 - 01.2011
Bachelor of Science - Interdisciplinary: Behavioral Health & Psychology
Liberty University
- Type 3 All-Hazards Incident Management, FEMA National Fire Academy - August 2023
- Active Shooter Incident Management, FEMA/Texas A&M Engineering Extension - April 2023
- Intermediate ICS 300 for Expanding Incidents - FEMA/Texas A&M Engineering Extension - September 2022
- Emergency Operations and Planning, FEMA/Texas A&M Engineering Extension - July 2022
- Basic Telecommunications Officer, South Carolina Law Enforcement Academy - September 2019
- Basic Detention Officer, South Carolina Law Enforcement Academy - January 2017
- Basic Peer Debrief for Critical Incident Management Stress, Virginia Law Enforcement Criminal Justice Academy - May 2015
- Emergency Communications Officer, Virginia Law Enforcement Academy - June 2014
- Emergency Medical Dispatcher, National Emergency Communications Institute - June 2014
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