Summary
Work History
Education
Skills
Languages
Timeline
AdministrativeAssistant

DANA SHELTON

Quitman,TX

Summary

Dynamic business owner and former Hotel Manager at AmeriStay Inn & Suites, skilled in menu development and customer relationship management. Achieved significant growth through innovative business planning and staff supervision, enhancing customer satisfaction and loyalty. Proven ability to optimize operations while fostering a positive work environment, ensuring exceptional service delivery.

Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Detail-oriented individual with exceptional communication and management skills. Proven ability to handle multiple tasks effectively. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Work History

Restaurant Owner

Self Employed
2022 - 2024
  • Managed payroll, daily deposits, and cost controls.
  • Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
  • Set employee schedules, delegated work, and monitored food quality and service performance.
  • Maintained positive relationships with local community and government officials.
  • Ensured compliance with all health department regulations, maintaining a safe environment for both employees and patrons alike.
  • Optimized menu offerings based on customer feedback, leading to better sales performance and high levels of repeat business.
  • Effectively managed payroll responsibilities while adhering to budgetary constraints, promoting cost-effective staffing practices across all shifts.
  • Recruited, hired, and trained talented staff to fill vacancies.
  • Supervised daily activities of restaurant and 3 employees.
  • Streamlined back-of-house processes for improved kitchen efficiency, resulting in faster order preparation times without compromising quality standards.
  • Cultivated a positive dining atmosphere by maintaining a clean and inviting establishment.
  • Led restructuring of restaurant menu and interior design, resulting in increased customer satisfaction and profits.
  • Planned and executed strategies to increase customer loyalty and retention.

Hotel Manager

AmeriStay Inn & Suites
2014 - 2016
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
  • Increased guest satisfaction by implementing innovative customer service initiatives and staff training programs.
  • Implemented revenue management strategies to maximize room rates, occupancy levels, and overall profitability.
  • Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.

Assistant Manager

Tractor Supply
2005 - 2007
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

Customer Service Manager

Walmart
2002 - 2005
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Followed through with client requests to resolve problems.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
  • Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.

Customer Service /Small Business Owner

Self-employeed
1983 - 2000
  • Managed daily operations for a successful small business, ensuring efficient processes and quality services.
  • Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
  • Promoted business via social media to generate leads and maximize brand identity.
  • Enhanced company reputation by consistently delivering exceptional service quality to customers.
  • Achieved consistent growth with careful planning and execution of business development initiatives.
  • Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
  • Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
  • Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
  • Researched trends and current innovations to determine competition and develop competitive pricing points.
  • Increased revenue by implementing effective marketing strategies and establishing strong customer relationships.
  • Designed business plan to define concept, short-term and long-term goals and strategies.
  • Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
  • Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.

Education

Plainview Christian Academy
Plainview, TX
05-1980

Skills

  • Customer service optimization
  • Business planning
  • Menu development
  • Workforce management
  • Small business management
  • Client support

Languages

English
Full Professional

Timeline

Restaurant Owner

Self Employed
2022 - 2024

Hotel Manager

AmeriStay Inn & Suites
2014 - 2016

Assistant Manager

Tractor Supply
2005 - 2007

Customer Service Manager

Walmart
2002 - 2005

Customer Service /Small Business Owner

Self-employeed
1983 - 2000

Plainview Christian Academy

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DANA SHELTON