Dana Sidberry
Medford,NY
Summary
Dynamic Customer Service Supervisor with a proven track record in enhancing customer satisfaction and operational efficiency. Expertise in training teams and analyzing performance metrics to drive continuous improvement.
Overview
18
18
years of professional experience
Work History
Customer Service Supervisor
Prime Flight
Ronkonkoma, NY
12.2022 - Current
- Resolved complex customer inquiries, enhancing satisfaction and loyalty.
- Supervised daily operations to ensure exceptional customer service standards.
- Trained and mentored team members in effective communication techniques.
- Implemented process improvements that streamlined service delivery workflows.
- Managed ground handling logistics for multiple airlines to maintain efficient operations.
Customer Service Supervisor
GAT
Ronkonkoma, NY
12.2022 - 05.2026
- Supported staff during merger of GAT and Prime Flight to ensure smooth transition.
- Analyzed performance metrics to identify areas for operational efficiency.
- Developed training materials to optimize onboarding for new hires.
- Coordinated scheduling and staffing to align resources with customer demand fluctuations.
- Cultivated collaborative environment to enhance team engagement and boost morale.
- Managed ground handling logistics for various airlines to ensure timely departures.
Personal Care Aide
Freedom Care
Medford, NY
05.2021 - 06.2024
- Developed personalized care plans in collaboration with clients and families to meet individual needs.
- Monitored client health and reported changes to healthcare professionals for timely interventions.
- Assisted clients with mobility, enhancing independence and promoting physical well-being.
- Provided compassionate personal care to clients, ensuring comfort and dignity during daily activities.
Sales and Service Supervisor
M&T Bank
Hauppauge, NY
01.2021 - 05.2021
- Developed and implemented sales strategies to enhance product offerings and increase revenue.
- Led team in delivering exceptional customer service and resolving complex client issues.
- Mentored staff on best practices for client engagement and relationship management.
- Cultivated positive relationships with customers to enhance satisfaction.
- Analyzed market trends to identify opportunities for expanding service portfolio.
- Managed cash flow to ensure accurate daily balances.
- Ensured branch financials were balanced and discrepancies resolved.
- Managed processes for opening and closing customer accounts.
- Managed branch opening and closing tasks to maintain security.
Sales and Service Supervisor
Peoples United Bank
West Islip, NY
01.2017 - 01.2021
- Led sales initiatives, driving revenue growth through strategic client engagement and relationship management.
- Analyzed market trends to develop tailored sales strategies, ensuring alignment with organizational goals and customer needs.
- Streamlined service operations, enhancing customer satisfaction through improved response times and efficient problem resolution.
- Mentored team members, fostering professional development and promoting best practices in sales techniques and customer service.
- Facilitated referrals to lending partners to enhance customer relationships.
Store Manager
Salvation Army Family Store
Babylon, NY
06.2013 - 01.2017
- Oversaw daily store operations, ensuring efficient workflow and adherence to organizational standards.
- Developed staff training programs, enhancing team performance and customer service capabilities.
- Implemented inventory management procedures, optimizing stock levels and reducing waste.
- Analyzed sales data to identify trends, informing strategic decisions for product assortment.
Server
IHOP
Babylon, NY
06.2010 - 08.2014
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Managed order accuracy, coordinating with kitchen staff to fulfill requests efficiently.
- Streamlined workflow processes during peak hours to improve table turnover rates.
- Trained new servers on menu knowledge and service protocols to enhance team performance.
Daycare Assistant
Jewels Precious Tots
Central Islip, NY
06.2008 - 10.2010
- Collaborated with lead teachers to develop engaging lesson plans tailored to diverse learning needs.
- Assisted in implementing daily educational activities to foster developmental growth.
- Supported children during meal times, ensuring proper nutrition and safety protocols were followed.
- Maintained a clean and organized environment, promoting health and safety standards.
Education
Certified Nursing Assistant - Nursing Assistant
Western Suffolk Boces
Dix Hills, NY06-2008
High School Diploma -
West Babylon Senior High School
West Babylon, NY06-2008
Skills
- Customer service
- Team management
- Coaching Techniques
- Leadership skills
- Relationship Building
- Scheduling
- Time management
- Multitasking skills
- Attention to detail
- Problem-solving
- Financial Transactions
- Effective communication
Timeline
Customer Service Supervisor
Prime Flight
12.2022 - Current
Customer Service Supervisor
GAT
12.2022 - 05.2026
Personal Care Aide
Freedom Care
05.2021 - 06.2024
Sales and Service Supervisor
M&T Bank
01.2021 - 05.2021
Sales and Service Supervisor
Peoples United Bank
01.2017 - 01.2021
Store Manager
Salvation Army Family Store
06.2013 - 01.2017
Server
IHOP
06.2010 - 08.2014
Daycare Assistant
Jewels Precious Tots
06.2008 - 10.2010
Certified Nursing Assistant - Nursing Assistant
Western Suffolk Boces
High School Diploma -
West Babylon Senior High School