Dana Simonton

Mirage Hotel & Casino

1993.11 - 2024.07

Effectively managed stress during high-stakes games, maintaining composure and professionalism while delivering top-quality service to players.
Assisted in training new hires on proper dealing techniques, game rules, and casino policies/procedures for improved employee performance across the board.
Communicated effectively with supervisors regarding any issues or concerns that arose during shifts, promoting proactive problem-solving strategies.
Worked efficiently under pressure during peak hours to accommodate high volumes of players without compromising game quality or customer service standards.
Built rapport with regular patrons by consistently delivering exceptional service, fostering loyalty among casino guests.
Performed chip exchanges for players in a timely manner, facilitating smooth transactions and maintaining game momentum.
Utilized strong attention to detail when verifying player identification and ensuring compliance with age requirements, upholding legal gambling regulations.
Mastered craps rules and regulations, ensuring accurate payouts and efficient gameplay for all participants.
Managed challenging situations with diplomacy and professionalism, resolving conflicts between players while maintaining a positive gaming environment.

Summary