Dana Spencer
Pensacola,FL
Summary
Hardworking employee enthusiastic about learning new fields inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
20
20
years of professional experience
Work History
Amazon Delivery
Libra Management Group
01.2023 - 06.2023
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Loaded truck and properly secured items to prevent damage for deliveries.
Customer Returns Associate
Amazon
11.2013 - 09.2022
- Inspected returned products for damages.
- Determined return stock for account credit or non-credit.
- Performed inventory of product on returns carts.
- Used distributor and manufacturer websites to process orders and request returns.
- Trained new personnel regarding company operations, policies and services.
Medical Transportation Driver
Tack Transportation
01.2012 - 11.2013
- Assisted handicapped customers to safely complete transfers between van and facility.
- Maintained professional image and attitude to positively represent transport company and help build reputation for excellent customer service.
- Safely secured clientele in wheelchairs and on gurneys within van for successful, safe transportation.
- Successfully operated GPS devices, radios and cellular devices to optimize route and maintain dispatch communications.
- Effectively communicated with dispatch to schedule transport progression and receive new orders.
Instant Dispatch, Customer Services
Road Runner Services
03.2011 - 12.2011
- I answer incoming calls from various customers attempting to acquire Cross Country Roadside assistance. Various Data Entry duties.
Infant 1 Year and 2 Year Old Childcare Provider
Lil' Tykes Childcare Center
10.2006 - 10.2009
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Assisted in potty training and other daily hygiene activities to support child development.
- Worked with children to develop good cognitive, physical and language skills.
- Read stories, sang songs and facilitated creative play.
Infant Afterschool Childcare Provider
ABC Playland
11.2005 - 09.2006
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Provided emotional support and guidance to children during difficult times.
- Read stories, sang songs and facilitated creative play.
- Implemented daily routines and activities to stimulate and engage children.
Drive Thur Cook Closer Cashier
McDonald's
08.2003 - 03.2005
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Followed food safety and sanitation guidelines at all times.
- Maintained clean, tidy and orderly work station to uphold company standards.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Demonstrated excellent customer service skills to increase customer satisfaction.
- Cross-trained in other areas of restaurant to provide additional support during busy periods.
Education
Cosmetology
Empire Beauty School
Elizabethtown, KY09.2011
High School Diploma -
North Hardin High School
Radcliff, KY06.2003
Skills
- Dispatch
- Safe Driver Training
- Vehicle Inspection
- Local Routes Understanding
- Customer Service
- Management and Team leadership skills
- Type 50 wpm
Timeline
Amazon Delivery
Libra Management Group
01.2023 - 06.2023
Customer Returns Associate
Amazon
11.2013 - 09.2022
Medical Transportation Driver
Tack Transportation
01.2012 - 11.2013
Instant Dispatch, Customer Services
Road Runner Services
03.2011 - 12.2011
Infant 1 Year and 2 Year Old Childcare Provider
Lil' Tykes Childcare Center
10.2006 - 10.2009
Infant Afterschool Childcare Provider
ABC Playland
11.2005 - 09.2006
Drive Thur Cook Closer Cashier
McDonald's
08.2003 - 03.2005
Cosmetology
Empire Beauty School
High School Diploma -
North Hardin High School
Similar Profiles
Justin DobbinsJustin Dobbins
Amazon Delivery Driver at Libra Management GroupAmazon Delivery Driver at Libra Management Group
Malwandla Clinton MthombeniMalwandla Clinton Mthombeni
Project Co-Ordinator at Libra Landscape & Facilities ManagementProject Co-Ordinator at Libra Landscape & Facilities Management
HASAN JAMILHASAN JAMIL
Assistant Manager Accounts at Libra Pvt Ltd. (R-Sheen Group of Companies)Assistant Manager Accounts at Libra Pvt Ltd. (R-Sheen Group of Companies)