Summary
Overview
Work History
Education
Skills
Timeline
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Dana Taylor

Suwanee,GA

Summary

Accomplished Business Owner offering 10+ years of progressive business experience. Dedicated to maximizing bottom-line profits with forward-thinking approaches and clear focus on continuous improvement. Knowledgeable about financial administration, customer service, regulatory compliance and recordkeeping.

Overview

15
15
years of professional experience

Work History

Sales Consultant Representative

Intuit
04.2022 - Current
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Utilized CRM software to manage customer accounts and track performance metrics.
  • Built relationships with customers and community to promote long term business growth.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Set and achieved company defined sales goals.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Achieved or exceeded company-defined sales quotas.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Consulted with businesses to supply accurate product and service information.

Business Owner

American Credit Financial
05.2014 - 09.2021
  • Managed operations budgeting, accounts payable and accounts receivable and payroll.
  • Resolved issues quickly through meticulous research and quick decision making.
  • Kept records for production, inventory, income and expenses.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Kept up-to-date on regulatory changes affecting business operations.
  • Directed implementation of strategic business plans to achieve goals and objectives.
  • Devised and implemented standard operating procedures, training programs and office management systems.
  • Interviewed, trained, and supervised employees.
  • Developed business from ground up and prepared records and operations.
  • Provided organizational leadership and established business vision to achieve sales quota , profit and revenue goals.
  • Trained new employees on proper protocols and customer service standards.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Collections Specialist

National Check Resolution
09.2010 - 10.2013
  • Notified customers of delinquent accounts with attempt to collect outstanding amounts.
  • Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
  • Processed payments over phone and set up recurring drafts.
  • Received payment and posted to appropriate customer accounts.
  • Arranged for debt repayment and established repayment schedule based on customer finances.
  • Recorded and updated customer personal accounts with accurate contact information.
  • Met demands of busy collections group by performing high volume of daily calls.
  • Reviewed accounts to determine payment plan compliance.
  • Recorded information about customers' financial status and collections status efforts.
  • Located and monitored overdue accounts using billing system to begin collections process.
  • Negotiated credit extensions to assist customers in paying overdue accounts.
  • Located debtors by utilizing skip tracking and other strategies.
  • Completed skip traces on customers failing respond to collection efforts.
  • Mentored new members on scripts, strategies and company information to maximize performance.

Sales Representative

Comcast
06.2008 - 11.2009
  • Contacted new and existing customers to outline benefits of products.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Expanded territory by cold-calling retail leaders across product lines and upselling vendor partnerships.
  • Created successful strategies to develop and expand customer sales.
  • Drove substantial sales through suggestive selling and by promoting add-on purchases.

Education

American Intercontinental University
Atlanta, CA

Skills

  • Revenue growth
  • Employee coaching
  • Team building and leadership
  • Issue resolution
  • Task delegation
  • Employee development
  • Negotiation
  • Approachable and Outgoing
  • Consulting
  • Balanced Work Ethic
  • KPI Performance

Timeline

Sales Consultant Representative

Intuit
04.2022 - Current

Business Owner

American Credit Financial
05.2014 - 09.2021

Collections Specialist

National Check Resolution
09.2010 - 10.2013

Sales Representative

Comcast
06.2008 - 11.2009

American Intercontinental University

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Dana Taylor