Charron Taylor
Warner Robins,GA
Summary
Seasoned Store Manager specializing in the management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
19
19
years of professional experience
Work History
Store Manager
Foot Solutions
01.2023 - 10.2023
- Managed inventory control, cash control, and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Sales Associate
Middle Georgia State Univeristy
02.2018 - 01.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
Team Leader
Pilot Flying J
02.2009 - 06.2017
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Store Manager
Hallmark Gold Crown
04.2005 - 08.2008
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Education
Master of Science - Organizational And Leadership Change
Colorado Technical University
Colorado Springs, CO12.2021
Bachelor of Science - Business Administration
Middle Georgia State University
Macon, GA12.2019
Skills
- Risk Management
- POS Systems
- Retail Inventory Management
- Hourly Shift Management
- Talent Recruitment
- Revenue Generation
- Payroll Management
- Customer Service Management
- Personnel Development
- Operations Management
- Store Merchandising
- Team Development
- Loss Prevention
- Verbal and Written Communication
- Complex Problem-Solving
- Managing Terminations
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Store Manager
Foot Solutions
01.2023 - 10.2023
Sales Associate
Middle Georgia State Univeristy
02.2018 - 01.2023
Team Leader
Pilot Flying J
02.2009 - 06.2017
Store Manager
Hallmark Gold Crown
04.2005 - 08.2008
Master of Science - Organizational And Leadership Change
Colorado Technical University
Bachelor of Science - Business Administration
Middle Georgia State University
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