DANA T. HARRIS
Cicero,IL
Summary
Results-driven professional with progressive leadership experience and a proven track record of successfully executing contract, customer, and program strategies. Exceptional interpersonal skills for developing and managing relationships with internal and external stakeholders. Superior planning and organization abilities to collaborate effectively on multi-disciplinary teams for achieving unified goals.
Overview
26
26
years of professional experience
Work History
Accounts Receivable
Everon Formally Known as ADT Commercial
06.2024 - Current
- Maintained prompt distribution of open invoices by communicating directly with prominent commercial security clientele.
- Facilitated payment arrangements to enhance cash flow efficiency.
- Resolved discrepancies by updating accounts with precise information.
- Created AR monthly reports detailing age categories of debt.
- Collaborate with internal team members to streamline billing and collection workflow.
Install Coordinator
Everon AKA ADT Commercial
12.2020 - 06.2024
- Oversaw Commercial Security Installs for high profile customers
- Acted as a liaison for reviewing financial allocations and verifying installation parts.
- Prepared techs by supplying essential SOW, permits, maps and drawings prior to installation.
- Organized technician shifts to cover vacation, training periods and sick leaves.
- Led training programs for incoming install team members.
- Oversaw deployment of access controls, fire safety mechanisms, intrusion alarm systems, and CCTV solutions.
- Completed payroll tasks for participants of Award Program seeking additional compensation.
Service Coordinator
CLM Midwest
01.2018 - 02.2020
- Resolved urgent maintenance issues for commercial facilities across major industries.
- Supervised tasks to fulfill contractual obligations promptly.
- Assigned service calls considering the severity of vehicle collisions, electrical faults, and plumbing emergencies.
- Notified Account Managers about necessary approvals for over-budget emergency repair quotes.
Uber Partner Driver
Uber
01.2016 - 01.2018
- Ensured safe travel for passengers between designated pick-up and drop-off points.
- Demonstrated exceptional customer service, maintaining professionalism and patience during all interactions.
- Suggested local attractions to enhance guest experiences.
- Consistently achieved 5-star ratings through exceptional customer service.
Radio Service Analyst
Motorola Solutions
01.2013 - 01.2016
- Provided daily contract support for a multi-billion-dollar data communications and telecommunications equipment provider
- Executed multiple requests and contract projects simultaneously while prioritizing based on customer needs
- Analyzed customer agreements to ensure that specialized parts and radios were under contract; performed quality assurance activities to make sure contract specifications were accurate
- Managed the monthly reconciliation process to ensure that costs and inventory levels balanced
- Received and processed Public Safety customer checks to produce contracts and create extended warranty plans
- Other responsibilities included matching serial numbers, verifying contract status, and running daily reports
- Promoted from Service Contract Specialist in late 2014
Market Service Analyst
Motorola Solutions
01.2013 - 01.2014
- Responsible for maintaining and creating contracts for assigned Public Safety customers
- Verified that all revenue accurately processed during month-end, and that it lined up to field representative’s forecasts
- Audited contract paperwork reviewing terms, legal structure, dollar amounts and signatures
- Engaged with third party contacts, customers, and service manager; ensured lines of communication remained opened and deadlines were met
International Return Authorization Specialist
Motorola Solutions
01.2012 - 01.2013
- Processed international return authorizations originating from outside the United States
- Troubleshot issues by diagnosing problems to locate parts being sent in for repair
- Worked with Custom Agents to get a wide range of issue resolved when parts were held up
- Received payment by credit cards, warranty, contract, or PO
- Promoted from Case Management Specialist
Senior Order Specialist
Motorola Solutions
01.1999 - 01.2012
- Initiated outbound calls for status updates on technical dispatch and support cases
- Assisted with inbound overflow calls for the processing of new cases, return authorizations and transfers to other departments
- Worked with management to streamline operations and improve daily business processes
- Mentored and on-boarded new employees to assist them in making a seamless transition into the department
Education
Diploma - Business Administration
Rolling Meadows HS
Rolling Meadows, ILSkills
- Contract Management
- Solution Management
- Data Analysis
- Customer Service
- Reporting
- Project Execution
- Data Reconciliations
- Validation Techniques
- Warranty Plans
- Invoice Management
- Process Improvement
- Emergency Response
Training
- Cohen Brown Sales Training
- Six Sigma
- Lean Training
- Ethics Training
- State of Illinois Issued Perc Card
Profileoverview
Communication - Leadership, Results-driven professional with progressive leadership experience, and a track record of executing contract, customer and program strategies. Exceptional interpersonal skills with an ability to develop and manage relationships with internal and external stakeholders. Superior planning and organization skills with the ability to partner on multi-disciplinary teams towards a unified goal.
Timeline
Accounts Receivable
Everon Formally Known as ADT Commercial
06.2024 - Current
Install Coordinator
Everon AKA ADT Commercial
12.2020 - 06.2024
Service Coordinator
CLM Midwest
01.2018 - 02.2020
Uber Partner Driver
Uber
01.2016 - 01.2018
Radio Service Analyst
Motorola Solutions
01.2013 - 01.2016
Market Service Analyst
Motorola Solutions
01.2013 - 01.2014
International Return Authorization Specialist
Motorola Solutions
01.2012 - 01.2013
Senior Order Specialist
Motorola Solutions
01.1999 - 01.2012
Diploma - Business Administration
Rolling Meadows HS
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