TWILA GUNTHER

• Improved cash flow by streamlining the accounts receivable process and implementing effective collection strategies.
• Managed accounts receivable, ensuring timely collections and reducing outstanding balances.
• Managed accounts payable and accounts receivable, maintaining accurate records and timely payments.
• Enhanced team productivity by developing and conducting comprehensive training programs on accounts receivable procedures.
• Contributed to process improvement initiatives, identifying opportunities for increased efficiency in accounts receivable operations.
• Trained new team members on effective techniques for managing accounts receivable tasks.
• Streamlined accounts receivable processes by implementing efficient invoicing and billing systems.
• Reduced errors in accounts receivable by consistently reconciling customer accounts and promptly addressing discrepancies.
• Managed accounts payable and accounts receivable functions, ensuring timely payments and accurate recordkeeping.
• Optimized cash flow through diligent monitoring of accounts receivable and payable, reducing outstanding debts.
• Managed accounts receivable, ensuring timely collection of payments from clients.
• Simplified invoicing process, reducing errors and improving turnaround time for accounts receivable.
• Assisted in monthly closings by reconciling accounts receivable ledgers and preparing aging reports.
• Utilized accounting software to track, monitor, and analyze outstanding accounts receivable balances.

• Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
• Reconciled accounts receivable ledger to verify payments and resolve variances.
• Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
• Reviewed credit reports to determine credit worthiness and credit limits.
• Set up new customers
• Provided credit authorizations for accounts over credit limit or past due.
• Coded ACH and Lockbox deposits

• Trained all Accounts Receivable personnel.
• Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
• Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
• Researched and resolved customer claims related to shortages, discount violations and returns.
• Analyzed, prepared and issued chargeback notices for payment to prevent third-party collection agency involvement.
• Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently addressing and resolving issues.
• Produced, distributed and tracked more than 1500 monthly invoices for fertilizer manufacturing business.
• Applied more than 100 payments per week.
• Performed targeted collections on past due accounts aged over 10-90+ days.
• Pulled D&B Reports for credit review on all new customers.
• Submitted requests for insurance coverage on all new customer through insurance portal.
• Reviewed risk portfolio quarterly and yearly, then submitted changes to insurance coverages.
• Reviewed and submitted customer sales quarterly and yearly for insurance sales declaration.
• Forecasted sales 4-6 months out to determine proper credit limits for Early Order Program.
• Preformed review of credit limits quarterly, and adjusted customers accordingly.
• Collected and tracked sales tax exemption certificates.
• Reviewed Gross Margin and Sales Reports for discrepancies.
• Balanced cash to bank, lockbox report, and general ledger.
• Balanced sales to general ledger.
• Balanced AR historical aging to general ledger.
• Performed end of month closing for sales order and accounts receivable.
• Reconciled assigned ledger accounts for month end.
• Made journal entries for adjustments and accruals.
• Analyzed nd prepared sale tax reporting and submitted to Grant Thornton monthly.
• Reviewed Grant Thornton reports, and sales tax returns.
• Submitted sales tax returns to appropriate states, and paid taxes accordingly.
• Entered freight invoices, expenses, expense reports, and regulatory for accounts payable.
• Assigned ledger accounts to AP invoices.
• Matched all receiving documents to inventory invoices, and entered for payment.
• Preformed review of W-9 yearly, and requested updated forms from vendors when needed.
• Forecasted check runs four weeks out.
• Preformed weekly check runs, and matched checks to invoices for filing.
• Mailed out 1099's at year end.
• Voided checks in bank and ERP system when needed.
• Entered credit adjustments.
• Preformed closing duties for purchasing and account payable.
• Balanced RNI to general ledger.
• Balanced payables to general ledger.
• Balanced accounts payable historical aging to general ledger.
• Entered all customer and vendors into ERP system.
• Entered purchase orders, and maintained excel file for pricing and freight.
• Changed PO dates depending on barge shipping and arrival times.
• Received in raw materials.
• Involved with yearly audit by preparing and submitting documents for review by audit company.

• Entered all payments and posted to customer accounts. This included payments from ACH, Lockbox, Payeezy, eBay and Wire Transfers.
• Created RMA credits, Credits, Debit Memos upon review of request.
  Processed credit card payments.
• Evaluated open accounts to look for past-due balances and pursue collection strategies.
• Contacted clients with past due accounts to formulate payment plans and discuss restructuring options
• Performed various accounts receivable functions, including cash receipts posting, updating cash flow reports and researching chargebacks and write-offs.
• Performed research and due diligence to resolve issues quickly.
• Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance
• Methodically resolved active claims by analyzing possible discount violations, PODs, shortages, returns and related advertising.
• Reviewed credit records to evaluate customer histories.
• Resolved vendor and employee inquiries about invoices and purchases in timely manner through research.
• Entered freight and coded freight invoices for payment.
• Pulled requested invoices, statements, and credits for customers or staff.
• Reviewed customers and orders that were on credit hold.
• Worked with sales team to rectify customer issues due to non-payment.
• Reviewed credit applications and set new customers up in system.
• Monitored credit limits and determined if limits where appropriate to customer spending and payments.
• Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance
• Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance
• Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using Infor Siteline software
• Processed tax exempt certificates, coupons and vendor credit inquiries
• Performed targeted collections on past due accounts aged over 90 days

• Oversaw office structure and efficiencies. Promoted team environment.
• Developed retention program to increase employee morale.
• Helped develop Process Map or Standard Operating Procedures to increase understanding and training for company positions.
• Work with insurance and contractor programs to capture new customers.
• Answered approximately 50 customer calls per day.
• Created Work Orders for technicians and scheduled appropriately
• Managed all schedules for Regional Managers, Project Manager, First Responders, and technicians.
• On call for emergency situations.
• Managed on call rotation.

This was a temporary assignment through Robert Half Companies.

• Answered all incoming calls and directed to correct person.
• Greeted all persons entering building.
• Ordered all office supplies.
• Took care of office equipment and scheduled any maintenance on equipment.
• Received all mail, including deliveries from UPS, FED EX, etc., and dispersed to correct personnel.
• Prepared all Fed Ex shipments and dropped off mail at post office.
• Opened and processed all vendor and subcontractor invoices. Date stamped and prepared for approval by project manager.
• Entered all overhead, vendor, and subcontractor invoices.
• Entered all credit card purchases.
• Filed all processed invoices in proper folders.
• Reviewed statements and requested missing invoices to process for payment.
• Collected partial lien waivers, final lien waivers, subcontractor affidavit, and subcontractor statement of warranty for each subcontractor on all current jobs, and verified for correct information.
• Tracked all subcontractor invoicing and payments in excel.
• Created all subcontracts. Emailed out for signature and approval from subcontractor. Emailed copies to Project Manager and Superintendent. Filed in proper folders once subcontract was executed.
• Audited all subcontractors for proper documentation on file. Requested any missing information including COI's, W-9's and Worker's Compensation Certificates.
• Set up all new vendors and subcontractors in company ERP program.
• Submitted City Registration documentation to all cities where current projects and future projects were being done.
• Notarized all lien waivers being submitted to project owner for payment.
• Filed all paperwork in proper folders excluding overhead invoices.
• Trained new personnel on company procedures and policies.
• Updated reports, managed accounts and generated reports for company database
• Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping
• Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns
• Maintained computer and physical filing systems

• Lead 3 direct reports that covered areas in estimating, insurance compliance, accounts payable, accounts receivable, order entry, invoicing ,billing, collections, payroll, purchasing, vendor set-up, and project coordination.
• Executed lien waivers and AIA forms for payment. Notarized documents.
• Reviewed contracts for new business to make sure contract was fair and profitable. Negotiated any changes that needed made in contract.
• Project Coordination including, billing, invoicing, subcontracts, lien waivers, uploading required documents to each job, and budget analysis.
• Accounts Receivable duties including posting payments and depositing checks.
• Account manager for Dealer Sales. Direct contact for dealer customers. Handled accounts from initial sale to data entry and delivery.
• Oversaw production and workflow of entire ESW process. Created new processes to alleviate bottle necks in work flow. Developed weekly reporting to show activity and progress. This report helped identify problem areas to prevent bottle necks.
• HR responsibilities that included running adds for open positions, screening, interviewing, and E- Verify.
• Executed semi annual and annual employee reviews. Developed critical goals to increase efficiency.
• Ordered office supplies when needed and tracked on ESW budget.
• Created reports to track negative job margins, back charges, gross margin to help increase profitability.
• Developed Access Database program to increase order entry efficiency and accuracy.
• Developed weekly reporting to show activity and progress. This report helped identify problem areas to prevent bottle necks.
• Purchased material for all residential projects. Negotiated prices with vendors to increase bottom variable margin on projects.
• Executed month end procedures including inventory and auditing.
• Executed year end procedure including inventory and auditing.
• Submitted and tracked all Contractor Registrations per city and project. Requested COI and city bonds for city compliance on contractor registrations.
• Executed year end procedure including inventory and auditing.
• Executed year end procedure including inventory and auditing.

• Developed annual branch business plan for maximum profitability and effectiveness.
• Actively recruited and oversaw training for all new branch employees.
• Increased core deposit growth by 220% of annual goal.
• Adhered to all federal and state compliance guidelines for retail mortgage lending.
• Received internal audit score of 95%.
• Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loans.
• Determined rate locks, issuance of disclosures and overage and underage and fee waivers.
• Educated customers on variety of loan products and available credit options.
• Provided financial analysis reports of commercial real estate, borrower's financial statements, lease reviews and market research.
• Continued education on current banking products and services
• Provided expert financial advice on mortgage, educational and personal loans.
• Exceeded quarterly sales goals