Dana Thistle
Lakeside
Summary
Experience in driving Semi truck with a capacity of at least 26,000 GVW, to transport and deliver goods. Reliable CDL route driver with solid foundation in safe and efficient driving practices. Proven track record of timely deliveries and maintaining compliance with transportation regulations. Demonstrated ability in route planning and vehicle maintenance.
Strong customer interactions and service solutions. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient service.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Customer Service Representatives
1st Choice Shell
04.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Driver CDL Class A
PAM Transport
11.2022 - 03.2023
- Heavy and Tractor-Trailer Truck Drivers
- Operate equipment, such as truck cab computers, CB radios, phones, and other equipment to exchange necessary information with bases, supervisors, or other drivers.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Obtain receipts or signatures for delivered goods and collect payment for services when required.
- Maintain logs of working hours or of vehicle service or repair status, following applicable state and federal regulations.
- Maneuver trucks into loading or unloading positions, following signals from loading crew and checking that vehicle and loading equipment are properly positioned.
- Left only due to family medical emergency
Customer Service Representative
1st Choice Shell
06.2019 - 01.2022
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Warehouse Laborer
Walmart Distribution Center
01.2017 - 05.2019
- Enter info into RF Warn system on wrist.
- Read work orders or receive oral instructions to determine work assignments or material or equipment needs.
- Attach identifying tags to containers or mark them with identifying information.
- Sort cargo before loading and unloading.
- Move freight, stock, or other materials to and from storage or production areas, loading docks, delivery vehicles, ships, or containers, by hand or using trucks, tractors, or other equipment.
- Kept warehouse stations and equipment in good working order in line with OSHA requirements.
- Updated daily logs with regular shift activities and incident details.
Communications Wire System Installer
United States Army
11.1988 - 07.1990
- Wire system installer (Climbed Telephone Poles)
- Cable pulling, routing, and termination
- Electrical wiring installation & maintenance
- Operated tools, equipment, and machinery according to safety standards.
- Laid out materials and system components to prepare for installation.
- Low-voltage wiring (telecommunications)
- Network and structured cabling installation
- Service Ribbon, Overseas Service ribbon, Marksman badge
Education
CDL Class A - Commercial Driving
C1 Truck Drivers
Benbrook, TX12-2022
DOT Commercial Medical Certification - Medical Examiner
US Deptment of Transportation
10-2022
Skills
- Customer service
- Active listening
- Critical thinking
- Time management
- Clean driving record
- Strong work ethic
- Safe driving practices
- Trailer coupling and uncoupling
- Pretrip inspections
- Loading and unloading
- Warehouse safety
- Shipping and receiving
Certification
- 05/2023 CDL Class A PAM Transportation
- 10/2022 DOT Commercial Medical Certification US Department of Transportation
Timeline
Customer Service Representatives
1st Choice Shell
04.2024 - Current
Driver CDL Class A
PAM Transport
11.2022 - 03.2023
Customer Service Representative
1st Choice Shell
06.2019 - 01.2022
Warehouse Laborer
Walmart Distribution Center
01.2017 - 05.2019
Communications Wire System Installer
United States Army
11.1988 - 07.1990
CDL Class A - Commercial Driving
C1 Truck Drivers
DOT Commercial Medical Certification - Medical Examiner
US Deptment of Transportation
Additional Information
Available to start work immediately, and available to work some weekends
Similar Profiles
Kaylee CarterKaylee Carter
Office Administrative Assistant at 1st Choice PersonnelOffice Administrative Assistant at 1st Choice Personnel
ASHLEIGH ROBERTSASHLEIGH ROBERTS
Office Administrator/Bookkeeper at 1st Choice Property ManagementOffice Administrator/Bookkeeper at 1st Choice Property Management
Gideon RossouwGideon Rossouw
Operations Manager at 1st Choice Packaging SuppliesOperations Manager at 1st Choice Packaging Supplies
Ash CroweAsh Crowe
Tattoo Artist at Federation InkTattoo Artist at Federation Ink
Caiden SchrinerCaiden Schriner
Helper at El Capitan High SchoolHelper at El Capitan High School