Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Dana Thomas

Summary

Results-oriented Retail Sales Supervisor with 5 years of successful experience managing sales staff by coaching employees, delegating assignments and motivating team to exceed sales goals. Committed to creating and maintaining cooperative team-based work environment.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Retail Supervisor

Visionworks
Columbus, GA
12.2019 - Current
  • Supervise and manage opticians using feedback, constructive conversations, and leading daily activities on sales floor.
  • Reports to General Manager on daily store operations and employee training.
  • Consults with Optometrist on duty to assist with filling prescriptions for glasses and contact lens.
  • Enforce HR policies and procedures to continually meet customer expectations and promote store productivity.
  • Read, analyze and interpret insurance forms.
  • Assist patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
  • Calibrate seg heights, pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Increased store sales volume by 25%, over last year.

Lead Optician

America's Best Contacts & Eyeglasses
Dunwoody, GA
06.2019 - 10.2019
  • Assist clients with selecting optimal frames to meet preferences, fit various facial structures and work with specified prescriptions
  • Read and fill prescriptions for eyeglasses and contact lenses.
  • Take measurements such as pupillary distance, ocular center and segment heights.
  • Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims and collected balances from customers.
  • Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers, increased sales volume by 20%.
  • Maintained full compliance with HIPAA standards by keeping patient information confidential and properly managed.

Medical Records Clerk

West End Eye Care
Atlanta, GA
01.2018 - 05.2019
  • Process patients' information into office's database using Office-Mate, to ensure Optometrist's access to accurate and up-to-date records.
  • Uploaded and increased productivity 25% of backlogged charts.
  • Review medical records for completeness and filed records in alphabetic and numeric order.
  • Obtain patient releases for dissemination of information.
  • Schedule appointments for incoming and outgoing Ophthalmology Referrals.
  • HIPPA Compliance.

General Manager

For Eyes Optical Grand Vision
Tucker, GA
06.2011 - 12.2017


  • Managed, hired and developed top talent and strengthened workflow productivity
  • Instructed staff on appropriately handling difficult and complicated sales
  • Responded to customer concerns with friendly and knowledgeable service
  • Reported to district manager regarding all store and staff issues
  • Recommended specific frames, lenses and lens coatings to suit client needs, increasing sales volume 30%.

Education

BBA - Business Administration

Strayer University
Washington, DC
05.2024

Associate of Science - Medical Assistant

Atlanta Medical And Dental College
Atlanta, GA
2010

Skills

  • Dispensing and Adjusting
  • Positive Reinforcement
  • Eyewear and Contact Lens Expertise
  • Insurance Interpretation

Certification

State of Georgia

State Board of Dispensing Optician Apprentice

License no. OPTA000794

Timeline

Retail Supervisor

Visionworks
12.2019 - Current

Lead Optician

America's Best Contacts & Eyeglasses
06.2019 - 10.2019

Medical Records Clerk

West End Eye Care
01.2018 - 05.2019

General Manager

For Eyes Optical Grand Vision
06.2011 - 12.2017

BBA - Business Administration

Strayer University

Associate of Science - Medical Assistant

Atlanta Medical And Dental College

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