DANA M. THORNTON-HAYE
Germantown,MD
Summary
With a Bachelor of Science in Health Services Management and a Master of Business Administration, coupled with over a decade of progressive experience in healthcare leadership and management, I am confident I can contribute effectively to your team and help drive the organization's mission forward. Throughout my career, I have developed a comprehensive skill set that encompasses strategic planning, program development implementation, budget management, and team leadership.
Overview
8
8
years of professional experience
Work History
Program Delivery Manager
LabCorp
Bethesda
02.2022 - Current
- Oversee daily operations of the Patient Service Center (PSC), including staff scheduling, training, and performance management
- Implement process improvements to enhance efficiency and productivity, resulting in a 15% increase in patient throughput
- Ensure compliance with CLIA, OSHA, and HIPAA regulations, maintaining a safe and compliant work environment
- Collaborate with cross-functional teams to streamline specimen collection and processing workflows, reducing turnaround time by 20%
- Manage inventory levels and supply chain logistics to ensure adequate stock of supplies and consumables
Program Manager
Johns Hopkins Health System
Bethesda, MD
04.2017 - 01.2022
- Directed a team of patient service representatives in a high-volume outpatient setting
- Developed and implemented training programs to enhance staff skills and competencies, resulting in improved patient satisfaction scores
- Conducted regular audits to ensure adherence to quality standards and regulatory requirements, maintaining accreditation
- Implemented electronic health record (EHR) system enhancements to streamline patient registration and specimen tracking processes
- Collaborated with physicians, nurses, and other healthcare professionals to address patient care needs and resolve service-related issues
Education
MBA - Business Administration And Management
University of Maryland Global Campus
College Park, MD12.2023
Bachelor of Science - Health Services Administration
University of Maryland Global Campus
College Park, 12.2020
Skills
Healthcare Management
Data analysis
Staff Training and Development
Regulatory Compliance
Cross Functional Process Improvement
Project management
Electronic Health Records (EHR)
Patient satisfaction enhancement
Team Leadership and Collaboration
Microsoft Office
Microsoft Word
Timeline
Program Delivery Manager
LabCorp
02.2022 - Current
Program Manager
Johns Hopkins Health System
04.2017 - 01.2022
MBA - Business Administration And Management
University of Maryland Global Campus
Bachelor of Science - Health Services Administration
University of Maryland Global Campus
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