Summary
Overview
Work History
Education
Skills
Websites
Timeline
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DANA M. THORNTON-HAYE

Germantown,MD

Summary

Results-oriented Program Delivery Lead with extensive experience in managing patient service operations. Proven track record of optimizing workflow efficiency, ensuring regulatory compliance, and delivering exceptional patient care, seeking to leverage expertise in healthcare management and leadership to drive operational excellence and contribute to the success of a progressive healthcare organization.

Overview

8
8
years of professional experience

Work History

Program Delivery Manager

LabCorp
Bethesda
02.2022 - Current
  • Oversee daily operations of the Patient Service Center (PSC), including staff scheduling, training, and performance management.
  • Implement process improvements to enhance efficiency and productivity, resulting in a 15% increase in patient throughput.
  • Ensure compliance with CLIA, OSHA, and HIPAA regulations, maintaining a safe and compliant work environment.
  • Collaborate with cross-functional teams to streamline specimen collection and processing workflows, reducing turnaround time by 20%.
  • Manage inventory levels and supply chain logistics to ensure adequate stock of phlebotomy supplies and consumables.

PST Supervisor

Johns Hopkins Medicine
Bethesda
04.2017 - 01.2022
  • Directed a team of phlebotomists and patient service representatives in a high-volume outpatient laboratory setting
  • Developed and implemented training programs to enhance staff skills and competencies, resulting in improved patient satisfaction scores
  • Conducted regular audits to ensure adherence to quality standards and regulatory requirements, maintaining accreditation
  • Implemented electronic health record (EHR) system enhancements to streamline patient registration and specimen tracking processes
  • Collaborated with physicians, nurses, and other healthcare professionals to address patient care needs and resolve service-related issues.

Education

Master of Business Administration (MBA) -

University of Maryland Global Campus
01.2023

Bachelor of Science in Health Services Management -

University of Maryland Global Campus
01.2020

Skills

  • Healthcare Management
  • Staff Training and Development
  • Regulatory Compliance
  • Process Improvement
  • Inventory Management
  • Electronic Health Records (EHR)
  • Patient Satisfaction Enhancement
  • Team Leadership and Collaboration
  • Medical Reporting

Timeline

Program Delivery Manager

LabCorp
02.2022 - Current

PST Supervisor

Johns Hopkins Medicine
04.2017 - 01.2022

Master of Business Administration (MBA) -

University of Maryland Global Campus

Bachelor of Science in Health Services Management -

University of Maryland Global Campus

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DANA M. THORNTON-HAYE