Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
CERTIFICATIONS AND LANGUAGES
Timeline
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Dana Ismail

Overland Park,KS

Summary

Professional in guest services, prepared to lead and elevate customer experiences. Background in managing guest services with focus on improving service quality and operational efficiency. Known for fostering teamwork and delivering consistent results, adaptable to changing needs. Proficient in conflict resolution and staff training.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Guest Services Supervisor

Hendrick Automotive Group
05.2024 - Current
  • Collaborated closely with other departments to meet guest needs and provide best possible experience.
  • Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
  • Supported team members by offering constructive feedback and coaching as needed.
  • Reviewed upcoming events and planned for expected challenges.
  • Provided comprehensive training to new hires on company policies, procedures, and customer service expectations.
  • Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
  • Streamlined check-in and check-out processes for increased efficiency and reduced wait times.
  • Managed front desk operations, ensuring smooth communication between departments and seamless guest experiences.
  • Hired, trained and managed team of 4 Guest Services Representatives successfully.
  • Monitored team performance to confirm customer service standards were consistently met.
  • Managed guest service budget, identifying cost-saving measures without compromising quality.

Server

Olive Garden
10.2022 - 02.2023
  • Provided customer care to guests by taking their meal orders and following up to ensure customer satisfaction
  • Completed upselling techniques by suggesting suggested additional item purchases, e.g., appetizers and desserts
  • Processed payments and completed register transactions with a high degree of accuracy.
  • Participated in company restaurant training
  • Trained new staff members

Childcare Assistant

Primrose
08.2021 - 01.2022
  • One-on-one interaction with children to help foster positive personal growth and promote interpersonal relationships with peers and adults
  • Organized classroom activities to encourage learning
  • Taught basic concepts related to colors, numbers, and shapes
  • Modeled and encouraged positive behavior and social interactions among the children
  • Supervised outdoor playtime to ensure child safety
  • Maintained clean standards in the classrooms through sterilization and disinfection of toys and surfaces

Cashier

Consentino's
06.2020 - 10.2021
  • Performed opening and closing procedures, such as counting cash register
  • Performed quality control on cash drawer and register count to ensure accurate cash balance
  • Operated cash register and accurately processed payments, returns, and exchanges
  • Provided excellent customer service by greeting customers and offering assistance to store inquiries
  • Completed regular stocking and processing of returns and exchanges

Education

Associate of Arts - Business

Johnson County Community College
12-2026

High School - undefined

Shawnee Mission South High School
Overland Park, KS
05.2021

Skills

  • Strong interpersonal skills, including handling customer complaint resolution
  • Commitment to excellent customer service with the result of customer satisfaction
  • Proven written and verbal communication
  • Flexible and adaptable to quickly changing tasks and situations
  • Perform tasks in an organized and time-efficient manner
  • Reconciling Cash Balances and financial transactions
  • High degree of accountability and responsibility while keeping a focus on quality
  • Customer relationship management
  • Adjusting schedules
  • Strategic planning
  • Making reservations
  • Strong leadership

Accomplishments

  • Achieved CEO of the month by completing consistency with guest relations with accuracy and efficiency.
  • Documented and resolved heat sheets which led to happy clients.
  • Achieved dealer plates not being lost by introducing system that logs what comes in and out for test drives or loaner vehicles tasks.
  • Supervised team of 4 staff members.

Certification

CPR Certified

CERTIFICATIONS AND LANGUAGES

Arabic – Native Language
Spanish – Conversational

Timeline

Guest Services Supervisor

Hendrick Automotive Group
05.2024 - Current

Server

Olive Garden
10.2022 - 02.2023

Childcare Assistant

Primrose
08.2021 - 01.2022

Cashier

Consentino's
06.2020 - 10.2021

High School - undefined

Shawnee Mission South High School

Associate of Arts - Business

Johnson County Community College

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