Summary
Overview
Work History
Education
Skills
Work Availability
Interests
Timeline
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Dana Turner

Liberty,SC

Summary

Proven achiever with experience at Univar Solutions, adept in warehouse safety and maintaining professionalism under pressure. Skilled in packaging and labeling, and excelling in customer service, I significantly enhanced order processing efficiency and customer satisfaction. Demonstrated ability to lead and train teams, ensuring adherence to best practices and safety protocols.

Overview

7
7
years of professional experience

Work History

Warehouse Worker

Univar Solutions
07.2020 - Current
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as Number pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
  • Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
  • Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.

Customer Service Representative

Panera Bread
04.2017 - 09.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
  • Participated in training programs to enhance product knowledge and customer service skills.

Education

Diploma -

Travelers Rest High School
Travelers Rest, SC
06.1988

Skills

  • Packaging and Labeling
  • Picking and Packing
  • Self-Motivated and Disciplined
  • Cleaning and Organizing
  • Heavy Lifting
  • Loading and unloading
  • Warehouse Safety

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests

Learning, and developing

Timeline

Warehouse Worker

Univar Solutions
07.2020 - Current

Customer Service Representative

Panera Bread
04.2017 - 09.2020

Diploma -

Travelers Rest High School

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Dana Turner