Dana Utesheva
Brooklyn,NY
Summary
Retail professional with luxury and design-driven experience, combining clienteling, styling, and operational support. Experienced in CRM, POS accuracy, inventory coordination, and after-sales service while delivering personalized client experiences. Skilled in supporting daily KPIs, maintaining floor and visual standards, and building long-term client relationships. Fashion design–trained, detail-oriented, and culturally fluent.
Overview
6
6
years of professional experience
Work History
Embroidery designer (Part-time)
SewTech, LLP
06.2019 - 10.2025
- Delivered made-to-order work through direct client consultations, confirming specifications, timelines, and customization details.
- Managed bespoke orders end-to-end, including production planning, quality control, and final delivery.
- Operated industrial embroidery machines while maintaining quality standards and attention to detail.
- Coordinated multiple projects simultaneously, prioritizing deadlines and ensuring accurate execution.
Sales Associate (Full-time)
Saks Fifth Avenue (partner location)
10.2021 - 12.2023
- Delivered personalized styling and high-touch service while supporting daily and monthly sales goals.
- Built long-term client relationships using CRM, maintaining client profiles and executing tailored recommendations and follow-up.
- Processed POS transactions accurately, supporting orders, exchanges, and after-sales service.
- Maintained floor standards and visual presentation; supported merchandising, replenishment, and stock flow between BOH and selling floor.
- Assisted with operational tasks including opening/closing support, stock preparation, and organization of selling areas.
Education
Bachelor of Arts - Fashion Design
Parsons School of Design
New York, NY05-2019
Skills
- Luxury Client Service & Clienteling
- CRM Client Profiles & Follow-Up
- POS Accuracy & Transaction Processing
- Styling & Wardrobing Recommendations
- Sales Goal Execution & KPIs (Conversion, UPT, AOV)
- Inventory Coordination, Replenishment & Order Tracking
- Visual Merchandising & Floor Standards
- After-Sales Support (repairs, orders, exchanges, issue resolution)
- Stockroom & Back-of-House Support
- Cross-Team Collaboration (sales, stock, operations)
Languages
English
Professional
Russian
Full Professional
Timeline
Sales Associate (Full-time)
Saks Fifth Avenue (partner location)
10.2021 - 12.2023
Embroidery designer (Part-time)
SewTech, LLP
06.2019 - 10.2025
Bachelor of Arts - Fashion Design
Parsons School of Design