Dana VanOordt
227 Crocker Blvd, Mount Clemens ,MI
Summary
Results-driven Assistant Retail Manager with strong background in managing retail operations and providing excellent customer service. Proven track record of success in increasing sales, managing inventory and achieving financial goals. Smart with keen eye for data to identify areas for improvement.
Overview
6
6
years of professional experience
Work History
Retail Store Manager
United Wireless
8290 26 Mile Rd, Shelby Township
05.2022 - Current
- Enhanced customer satisfaction by effectively resolving escalated issues and providing exceptional service.
- Fostered a positive work environment, promoting teamwork and open communication among staff members.
- Streamlined store operations for increased efficiency through consistent monitoring and adjusting of inventory levels.
- Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
- Controlled store inventory and reviewed cash handling and operations reports.
- Trained employees in suggested selling and merchandising techniques to meet sales quotas.
- Completed routine store inventories.
Server
Olga’s Kitchen
50924 Gratiot Ave, Space 8, New Baltimore
08.2019 - 05.2020
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Replenishment Associate
Michael’s
334 John R, Troy 48083
09.2018 - 09.2019
- Enhanced customer satisfaction by effectively resolving escalated issues and providing exceptional service.
- Fostered a positive work environment, promoting teamwork and open communication among staff members.
- Streamlined store operations for increased efficiency through consistent monitoring and adjusting of inventory levels.
- Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
- Controlled store inventory and reviewed cash handling and operations reports.
- Trained employees in suggested selling and merchandising techniques to meet sales quotas.
- Completed routine store inventories.
Education
Spring Lake High School
Spring Lake, MI06.2014
Skills
- Project Management
- Customer Engagement
- Merchandise Display
- Staff Training and Development
- Cash Reconciliation
- Marketing Strategy
- Strategic Selling
- Sales Strategy Development
- Retail Operations
- Store Operations
- Cash handling
- Sales target achievement
- Staff Training
- Strong multi-tasking
- Retail operations
- Problem-solving
- Decision-making skill
- Dependable and reliable
- Shift scheduling
- Hiring and training
Timeline
Retail Store Manager
United Wireless
05.2022 - Current
Server
Olga’s Kitchen
08.2019 - 05.2020
Replenishment Associate
Michael’s
09.2018 - 09.2019
Spring Lake High School