Summary
Overview
Work History
Education
Skills
References
Timeline
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Rayshawn McKinney

Waukesha

Summary

Dynamic Retail Store Manager with T-Mobile, skilled in team management and customer service. Successfully enhanced customer satisfaction and loyalty through strategic initiatives, while leading a team of 20+ employees. Proficient in inventory management and performance reporting, driving sales growth and operational efficiency. Committed to fostering a positive work environment.

Overview

11
11
years of professional experience

Work History

Retail Store Manager

T-Mobile
Glendale
06.2023 - Current
  • Resolved customer complaints in a timely manner to maintain positive relationships with customers.
  • Recruited, trained and managed a team of 20+ employees.
  • Drafted detailed reports on store performance for upper management review.
  • Conducted regular inventory counts throughout the year to maintain accurate records.
  • Established weekly and monthly goals for sales staff to achieve desired results.
  • Implemented strategies to increase customer satisfaction levels and build brand loyalty.
  • Ensured all safety protocols were followed at all times by staff members.
  • Maintained awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring local competitors.

Retail Store Associate

T-Mobile
Glendale
06.2021 - 06.2023
  • Greeted customers, provided customer service and answered questions.
  • Completed price changes by adhering labels to merchandise or entering information into computer system.
  • Checked inventory levels for accuracy and reordered products when needed.
  • Encouraged customers to sign up for loyalty programs or promotional offers.
  • Unloaded trucks containing incoming shipments; matched purchase orders against invoices; stored goods appropriately in back room area.
  • Provided advice on product selection to customers based on their individual needs.
  • Set up promotional displays or arranged merchandise on counters or tables to promote sales.

Unloader Associate

FedEx
Milwaukee
10.2019 - 06.2021
  • Utilized RF scanners to accurately record product information into the computer database.
  • Processed returns quickly and efficiently according to company policy.
  • Maintained an organized work area by sweeping floors, wiping down surfaces and removing debris from the dock area.
  • Participated in physical inventories as needed.
  • Ensured compliance with company safety standards and OSHA regulations at all times.
  • Performed cycle counts on inventory items as requested by supervisor or lead personnel.
  • Staged products for put away in designated locations within the warehouse facility.
  • Communicated effectively with co-workers regarding daily tasks assignments.

Package Handler

Amazon
Oak Creek
10.2017 - 10.2019
  • Assembled containers or crates for large shipments using hand tools and power tools.
  • Organized packages according to type, size, destination, and other specifications.
  • Assisted in training new employees on package handling processes.
  • Participated in regular safety meetings and training sessions.
  • Provided assistance to customers with special shipping needs such as oversized items or fragile cargo.
  • Maintained a clean work environment by removing debris from the loading dock area.
  • Maintained accurate inventory records of incoming and outgoing shipments.
  • Followed safety procedures when operating heavy machinery such as forklifts and pallet jacks.

Truck Unloader

Randstad
Wauwatosa
06.2014 - 10.2017
  • Reported any damaged goods to supervisor immediately upon unloading.
  • Responsible for maintaining a clean work environment free from clutter throughout shift duration.
  • Assisted in loading and unloading cargo at dockside facilities utilizing cranes, hoists, conveyors.
  • Utilized scanning technology to accurately track inventory levels of incoming and outgoing shipments.
  • Followed company safety regulations while operating mechanical equipment such as forklifts and pallet jacks.
  • Checked load security before departing with truckloads ensuring that no items were left behind on dock or trailer floor.
  • Ensured proper storage of materials by stacking them neatly in designated areas according to size, weight, or other specifications.
  • Loaded outbound shipments onto trucks, trailers, and railcars according to customer requirements.

Education

High School Diploma -

James Madison Academic Campus
Milwaukee, WI
06-2013

Skills

  • Customer service
  • Team management
  • Employee training
  • Inventory management
  • Sales forecasting
  • Visual merchandising
  • RF scanning
  • Safety compliance
  • Logistics coordination
  • Data analysis
  • Performance reporting
  • Team building
  • Problem solving
  • Project management
  • Time management
  • Process optimization
  • Reporting and documentation
  • Financial oversight
  • Incident reporting
  • Vendor collaboration
  • Decision-making
  • Shift scheduling
  • Supplier communication
  • Staff management
  • Inventory control
  • Operations oversight

References

References available upon request.

Timeline

Retail Store Manager

T-Mobile
06.2023 - Current

Retail Store Associate

T-Mobile
06.2021 - 06.2023

Unloader Associate

FedEx
10.2019 - 06.2021

Package Handler

Amazon
10.2017 - 10.2019

Truck Unloader

Randstad
06.2014 - 10.2017

High School Diploma -

James Madison Academic Campus

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