Lori McFarland
Victorville,CA
Summary
Dynamic Dog Groomer with a proven track record at Victoria Animal Hospital, excelling in relationship building and customer service. Expert in developing tailored grooming plans and conducting health assessments, ensuring pet comfort and satisfaction. Recognized for reliability and professionalism, fostering trust and loyalty among clients while streamlining appointment scheduling for efficiency.
Overview
16
16
years of professional experience
Work History
Dog Groomer
Victoria Animal Hospital
Rancho Cucamonga, CA
01.2010 - Current
- Established strong relationships with clients, enhancing customer satisfaction and retention.
- Conducted thorough health assessments during grooming to identify potential issues early.
- Skillfully managed difficult pets using patience and expert handling techniques, ensuring a stress-free experience for both animals and their owners.
- Developed strong relationships with clients, fostering trust in the quality and consistency of grooming services provided.
- Educated clients on proper at-home pet care, strengthening their bond with their pets while promoting healthy habits between visits.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Delivered exceptional customer service, addressing client concerns promptly and professionally to maintain a positive reputation.
- Supported team members during busy periods or staff absences, demonstrating adaptability and commitment to the company''s success.
- Utilizes superior customer service skills to provide service to members when diffusing difficult member encounters.
- Determines the type of appointment requested or needed, reviews scheduling mix of various physicians/providers, and then makes appointment following appropriate guidelines.
Dog Groomer
Darryl’s Pet Shop
Redlands, CA
11.2013 - 03.2016
- Led grooming sessions, ensuring high standards of cleanliness and animal comfort.
- Implemented effective scheduling systems to manage client appointments efficiently.
- Maintained inventory of grooming supplies, optimizing stock levels for operational efficiency.
- Streamlined workflow processes to improve service delivery times without compromising quality.
- Maintained a clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.
Education
High School Diploma -
San Gorgoino High School
San Bernardino, CA06.2002
Skills
- Patience and empathy
- Relationship building
- Customer service
- Appointment scheduling
- Reliability and punctuality
- Professionalism and ethics
- Verbal and written communication
- Customer communication
Timeline
Dog Groomer
Darryl’s Pet Shop
11.2013 - 03.2016
Dog Groomer
Victoria Animal Hospital
01.2010 - Current
High School Diploma -
San Gorgoino High School