Dana Ward
Denver,CO
Overview
12
12
years of professional experience
Work History
Crew Scheduler
Frontier Airlines
Denver, CO
- Current
- Monitoring crew duty time limitations (FTL), rest requirements, and certification, ensuring all personnel are legally allowed to operate flights.
- Rapidly adjusting schedules to handle unforeseen events like crew illness, flight delays, or mechanical issues.
- Assigning qualified pilots and flight attendants to flights, including managing standby (reserve) crew to fill gaps.
- Acting as the main point of contact for crew members regarding schedule changes and coordinating their lodging, transportation, and check-ins.
- Using specialized crew management software (e.g., Sabre Crew Trac) to maintain, update, and optimize crew schedules efficiently.
Flight Attendant
Spirit Airlines
Houston, TX
10.2022 - 06.2025
- Perform preflight inspections of emergency equipment (oxygen bottles, fire extinguishers), secure the cabin, and enforce federal regulations.
- Demonstrate safety equipment and procedures and guide passengers during evacuations or turbulence.
- Greet passengers, assist with carry-on luggage, serve food and beverages, and manage passenger needs.
- Conduct pre-flight briefings with crew and provide clear, calm instructions to passengers.
Senior Financial Customer Service
Capital One
Dallas, TX
05.2017 - 10.2022
- Communicate decisions that most effectively mitigate credit risk while staying in compliance of regulatory requirements.
- Handling complex inquiries, challenging service situations, and escalated customer complaints that junior agents cannot resolve.
- Ability to prioritize multiple tasks with strong attention to detail.
- Review, analyze, research, and eligibility of all Card products in an accurate and timely manner.
- Balances strong analytical and critical thinking methodology while building a rapport with the customer to maintain their loyalty to the organization.
- Analyzes credit worthiness based on credit profiles while following structured lending models for increases to the limit.
- Providing positive and friendly experience for the customers and co-associates.
Customer Service Representative
Ford Credit
Irving, TX
10.2014 - 05.2017
- Processes titles for repossessions, paid in full accounts and other request.
- Filing and sending titles overnight to other business centers.
- Research, explain, and correct required items such as misapplied payments or payoff.
- Discuss past due accounts with customers and obtain acceptable payment arrangements.
- Walked the floor as a mentor to assist with new hire questions.
Timeline
Flight Attendant
Spirit Airlines
10.2022 - 06.2025
Senior Financial Customer Service
Capital One
05.2017 - 10.2022
Customer Service Representative
Ford Credit
10.2014 - 05.2017
Crew Scheduler
Frontier Airlines
- Current