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Demetrus Toney
Westland,MI
Summary
Proven track record in enhancing operational efficiency and cost savings at Kalitta Charters II, showcasing exceptional organizational skills and schedule optimization. Expert in cross-functional coordination and mathematics, driving project completion within budget and deadlines. Achieved high customer satisfaction levels through meticulous service coordination and problem resolution.
Overview
5
5
years of professional experience
Work History
Crew Scheduler
Kalitta Charters II
07.2023 - Current
- Contributed to cost-saving efforts by identifying opportunities for more efficient use of staff resources.
- Set schedules for over 57 cargo crew members by planning and designating shifts and routes.
- Acted as a liaison between crew members and management, facilitating open dialogue about workplace concerns and improvements needed in the scheduling process.
- Maintained accurate records and handled purchase orders.
- Kept projects on schedule and within budget while serving as project leader.
- Created and implemented tracking systems to monitor progress and meet deadlines.
Inside Property Adjuster
AllState
06.2022 - 07.2023
- Carefully reviewed claim information to verify accuracy and avert fraudulent claims.
- Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
- Scoped and photographed properties for defects and damage.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Performed 26 field investigations of damaged properties every month.
Service Coordinator
Crest Lincoln
06.2020 - 08.2022
- Coordinated and monitored service activities to confirm work met all requirements.
- Managed and coordinated service teams to achieve successful completion of service projects.
- Developed comprehensive service plans tailored to individual client needs, resulting in high levels of satisfaction.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Prepared reports on service performance metrics and key indicators for management review.
Education
Bachelor of Arts - Business Administration And Management
Spring Arbor University
Spring Arbor, MI05-2020
High School Diploma -
Chandler Park Academy
Harper Woods, MI06-2015
Skills
- Deadline oriented
- Cross-functional coordination
- Schedule optimization
- Mathematics skills
- Organizational skills
- Problem-solving
- Safety regulations compliance
- Adaptability and flexibility
- Effective communication
Interests
Timeline
Crew Scheduler
Kalitta Charters II
07.2023 - Current
Inside Property Adjuster
AllState
06.2022 - 07.2023
Service Coordinator
Crest Lincoln
06.2020 - 08.2022
Bachelor of Arts - Business Administration And Management
Spring Arbor University
High School Diploma -
Chandler Park Academy
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