TaRhonda Coleman
Tulsa,OK
Summary
Dynamic professional with a proven track record at Corpay Solutions, excelling in cross-functional coordination and deadline-oriented project management. Skilled in optimizing schedules and enhancing operational efficiency, I leverage strong analytical abilities and effective communication to drive exceptional service and foster positive team environments.
Overview
2027
2027
years of professional experience
Work History
Crew Scheduler
Corpay Solutions
Tulsa,Ok
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Provided professional services and support in a dynamic work environment.
- Delivered services to customer locations within specific timeframes.
- Resolved problems, improved operations, and provided exceptional service.
- Developed strong communication and organizational skills through working on group projects.
Assistant Manager
Greenbrier
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Led team meetings to discuss performance metrics and set operational goals collaboratively.
Assistant Manager
Wilhoit Properties
Tulsa, OK
08.2025 - Current
- Assisted in managing daily operations to ensure compliance with company policies.
- Coordinated maintenance requests and scheduled service appointments for property upkeep.
- Streamlined tenant communication processes, enhancing response times and satisfaction levels.
- Developed training materials for new staff, improving onboarding efficiency and consistency.
- Conducted regular property inspections, identifying areas for improvement and corrective actions.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Analyzed tenant feedback to refine services offered, fostering a positive community atmosphere.
Front Office Manager
Embassy Suites
Tulsa, OK
02.2024 - 08.2024
- Managed daily front office operations, ensuring seamless guest check-in and check-out processes.
- Trained and supervised front desk staff to enhance customer service quality and operational efficiency.
- Implemented new scheduling system to optimize staff coverage during peak hours, improving service delivery.
- Developed standard operating procedures for front office functions, enhancing consistency and accuracy in guest services.
17 West
O'Reilly Hospitality Management
Tulsa, OK
01.2020 - 01.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Front Office Manager
Holiday Inn
Sand Springs, OK
04.2017 - 06.2019
- Resolved guest complaints promptly, maintaining high levels of satisfaction and loyalty among patrons.
- Coordinated with housekeeping and maintenance teams to ensure timely room readiness for incoming guests.
- Conducted regular audits of front desk operations to identify areas for process improvement and training needs.
- Analyzed guest feedback data to drive strategic initiatives aimed at elevating overall guest experience standards.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
Front Office Manager
Crowne Plaza
Tulsa, OK
10.2012 - 05.2016
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Conducted regular staff evaluations, providing constructive feedback and identifying opportunities for professional growth.
- Coached employees through day-to-day work and complex problems.
- Managed daily room inventory to maximize occupancy rates and revenue generation.
Education
High School Diploma -
Wossman High
Monroe Louisiana 05.1997
Skills
Deadline oriented
Cross-functional coordination
Schedule optimizer
Timeline
Assistant Manager
Wilhoit Properties
08.2025 - Current
Front Office Manager
Embassy Suites
02.2024 - 08.2024
17 West
O'Reilly Hospitality Management
01.2020 - 01.2024
Front Office Manager
Holiday Inn
04.2017 - 06.2019
Front Office Manager
Crowne Plaza
10.2012 - 05.2016
Crew Scheduler
Corpay Solutions
Assistant Manager
Greenbrier
High School Diploma -
Wossman High