Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

TaRhonda Coleman

Tulsa,OK

Summary

Dynamic professional with a proven track record at Corpay Solutions, excelling in cross-functional coordination and deadline-oriented project management. Skilled in optimizing schedules and enhancing operational efficiency, I leverage strong analytical abilities and effective communication to drive exceptional service and foster positive team environments.

Overview

2027
2027
years of professional experience

Work History

Crew Scheduler

Corpay Solutions
Tulsa,Ok
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Provided professional services and support in a dynamic work environment.
  • Delivered services to customer locations within specific timeframes.
  • Resolved problems, improved operations, and provided exceptional service.
  • Developed strong communication and organizational skills through working on group projects.

Assistant Manager

Greenbrier
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Led team meetings to discuss performance metrics and set operational goals collaboratively.

Assistant Manager

Wilhoit Properties
Tulsa, OK
08.2025 - Current
  • Assisted in managing daily operations to ensure compliance with company policies.
  • Coordinated maintenance requests and scheduled service appointments for property upkeep.
  • Streamlined tenant communication processes, enhancing response times and satisfaction levels.
  • Developed training materials for new staff, improving onboarding efficiency and consistency.
  • Conducted regular property inspections, identifying areas for improvement and corrective actions.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Analyzed tenant feedback to refine services offered, fostering a positive community atmosphere.

Front Office Manager

Embassy Suites
Tulsa, OK
02.2024 - 08.2024
  • Managed daily front office operations, ensuring seamless guest check-in and check-out processes.
  • Trained and supervised front desk staff to enhance customer service quality and operational efficiency.
  • Implemented new scheduling system to optimize staff coverage during peak hours, improving service delivery.
  • Developed standard operating procedures for front office functions, enhancing consistency and accuracy in guest services.

17 West

O'Reilly Hospitality Management
Tulsa, OK
01.2020 - 01.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness, and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Front Office Manager

Holiday Inn
Sand Springs, OK
04.2017 - 06.2019
  • Resolved guest complaints promptly, maintaining high levels of satisfaction and loyalty among patrons.
  • Coordinated with housekeeping and maintenance teams to ensure timely room readiness for incoming guests.
  • Conducted regular audits of front desk operations to identify areas for process improvement and training needs.
  • Analyzed guest feedback data to drive strategic initiatives aimed at elevating overall guest experience standards.
  • Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
  • Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
  • Reconciled end-of-day reports to determine accurate billing and payment processing.

Front Office Manager

Crowne Plaza
Tulsa, OK
10.2012 - 05.2016
  • Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
  • Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
  • Conducted regular staff evaluations, providing constructive feedback and identifying opportunities for professional growth.
  • Coached employees through day-to-day work and complex problems.
  • Managed daily room inventory to maximize occupancy rates and revenue generation.

Education

High School Diploma -

Wossman High
Monroe Louisiana
05.1997

Skills

Deadline oriented

Cross-functional coordination

Schedule optimizer

Timeline

Assistant Manager

Wilhoit Properties
08.2025 - Current

Front Office Manager

Embassy Suites
02.2024 - 08.2024

17 West

O'Reilly Hospitality Management
01.2020 - 01.2024

Front Office Manager

Holiday Inn
04.2017 - 06.2019

Front Office Manager

Crowne Plaza
10.2012 - 05.2016

Crew Scheduler

Corpay Solutions

Assistant Manager

Greenbrier

High School Diploma -

Wossman High
TaRhonda Coleman