Dana Westbrook

• Implemented trauma-informed interventions to support children's emotional regulation and daily stability.
• De-escalated crises using approved behavioral techniques to maintain safe residential a a safe a safe residential environment.
• De-escalated crises using approved behavioral techniques to maintain safe residential a a safe a safe residential environment.
• Collaborated with case managers and clinical staff to support individualized care plans.
• Modeled healthy communication and coping skills during meals, activities, and daily routines.
• Guided youth through academic, recreational, and life-skills activities aligned with treatment goals.
• Trained new counselors on residential procedures, safety protocols, and documentation expectations.
• Coordinated family visitation support and reinforced consistency between home and placement expectations.
• Mentored junior staff members, fostering professional development opportunities within the council office.
• Implemented data-driven decision-making practices, utilizing research studies to inform policy direction.
• Engaged with youth organizations to understand and address the needs of younger community members, fostering a sense of inclusion and support.

• As Assistant Field Manager I assisted the General Manager in the management and upkeep of over 20+ properties spread throughout Sevier County, Gatlinburg, and Pigeon Forge. My responsibilities include:
• Managed time effectively to stage properties, enhancing guest satisfaction and experience.
• Resolved problems and multitasked in a dynamic environment, adapting to varied daily challenges.
• Manage inventory by leveraging systems and technologies, i.e., Office 365, PMS, etc
• Met operational maintenance standards by contributing maintenance insights to strategic plans and reviews, implementing quality and customer-service benchmarks.
• All while maintaining a safe, friendly, and professional relationship with co-workers and guests alike.

• I was a temporary stand-in secretary to a fast-paced financial office. Focused on client connections and communication; provided support to management, CEO, and employees. All while managing projects, client correspondence, calendar organization, scheduling meetings, and using MC Office. Maintained cleanliness and stock of office supplies and beverages while supporting daily operations.

• Analyzed market trends and customer needs to inform digital and social media marketing strategies. Engaged with potential customers to gather insights on trends, enhancing understanding of market dynamics.
• Communicated guest and owner concerns to resolve field issues promptly.
• Supported cross-functional teams with daily operations and guest service priorities.
• Tracked follow-up items to ensure timely completion of property tasks.
• Reviewed field schedules to maintain consistent coverage and operational efficiency.
• Monitored compliance with environmental regulations, minimizing the risk of fines or other penalties for the company.
• Assisted in the development of project proposals and presentations, securing new business opportunities for the company.

• Managed reception area, greeted guests, answered multi-line phone systems, and ensured functionality of office equipment. Along with handling payments (electronic and paper), and giving in-depth information on and about relative topics asked of me.
• Greeted visitors and directed inquiries to appropriate apartments or storage contacts.
• Answered incoming calls and routed messages with accuracy and professionalism.
• Scheduled appointments and maintained organized daily front desk calendars.

Remote