DANA WHITE
Plano,TX
Summary
Dedicated professional with extensive experience in a fast-paced corporate environment. Highly skilled in communication, detail-oriented, and analytical. Known for multitasking, resourcefulness, and meeting deadlines.
Overview
12
12
years of professional experience
Work History
CONSULTANT
PEREVIEW SOFTWARE
Dallas, TX
04.2024 - Current
- Streamlined document management, ensuring rapid access to critical data, and supporting company-wide operational efficiency.
- Developed comprehensive user documentation, improving system setup and user experience.
- Analyzed customer processes, identifying areas for improvement through automation.
- Assisted in troubleshooting issues related to data transfer or system integration.
- Prepared status reports for customers detailing the current state of their implementations.
- Performed quality assurance testing prior to releasing updates or new versions into production environments.
- Interfaced regularly with clients throughout the entire implementation process, keeping them informed of any changes or delays.
- Managed configuration, installation and troubleshooting of applications and software for clients.
APPLICATION SUPPORT ANALYST
VERGENT LMS
Plano, TX
01.2022 - 03.2024
- Resolved customer queries via phone, email, or remote desktop tools.
- Resolve product or service problems by clarifying the customer's request, identifying the cause of the issue, and determining the best course of action to arrive at a resolution.
- Troubleshot application errors by reviewing log files and system configuration settings.
- Repair minor problems with external equipment such as check scanners or signature pads.
- Collaborated with other teams such as network engineering and database administration to troubleshoot complex issues.
IMPLEMENTATION PROJECT MANAGER
RESMAN
Plano, TX
01.2019 - 01.2022
- Responsible for beginning-to-end project management and software delivery, using established project management methodologies.
- Collaborated with stakeholders to ensure that requirements were met within specified timelines.
- Established effective communication channels between internal teams and external vendors and partners involved in the implementation process.
- Provided guidance and direction to teams on best practices related to project management processes.
- Resolved escalated customer service issues quickly by leveraging existing resources within organization.
- Employee Engagement Committee (EEC) Representative for the Implementation Department.
CUSTOMER SUPPORT AGENT TIER II ACCOUNTING
ResMan
Plano, TX
01.2018 - 01.2019
- Provide exceptional customer service in a timely, individualized, service-oriented support to our clients.
- Aid clients with their technical issues, mentor, and coach first-level agents.
- Handle first-level agent escalations and combine efforts with other departments or integration partners for resolution for the client.
- Led software training sessions, enhancing user understanding and application efficiency.
- Maintained accurate records of customer interactions and transactions.
- Employee Engagement Committee (EEC) Representative for the Support Department.
HUMAN RESOURCES & OFFICE MANAGER
AQUATERRA, INC.
Plano, TX
01.2017 - 01.2018
- Managed financial disbursements based on weekly, bi-weekly, and semi-monthly cycles.
- Monitored employee satisfaction levels through regular feedback sessions or surveys.
- Coordinated corporate events such as team building activities and holiday parties.
- Replenished office supplies, placing new orders for restocking to maintain inventory.
- Explained company personnel policies, benefits and procedures to employees or job applicants.
- Collaborated with administrative support to oversee calendars and prioritize meetings and appointments.
- Organized and facilitated new hire orientations, onboarding, and exit interviews.
- Maintained confidential employee records and personnel files, ensuring accuracy and compliance with applicable laws.
FULL CHARGE ACCOUNTANT
ANDY D. PLAGENS, LLC
Farmers Branch, TX
01.2016 - 01.2017
- Managed accounts receivable and payable, reconciled bank statements, and prepared financial reports.
- Prepared monthly closing entries for multiple companies' books of records.
- Assisted in the preparation of tax returns by gathering necessary information from clients and maintaining organized files with documents related to taxes.
- Performed general ledger reconciliations on a timely basis.
- Created journal entries accurately and timely for month end close processes.
CORPORATE MANAGER
DOSSETT DENTAL
Dallas, TX
01.2013 - 01.2016
- Execute payroll functions including timekeeping and processing for commission-based providers and 1099 employees
- Reconciled transactions to ensure accurate weekly cash flow reporting
- Oversaw all aspects of accounts payable operations
- Oversaw inquiries from vendors and staff successfully
- Facilitated orientation programs for new hires
Education
Associate of Applied Science -
Collin County Community College District
Plano, TX05-2016
Skills
- Software Implementation
- Data Migration
- Project Management
- Strategic Planning
- Excellent Communication
- Team Leadership
- Problem-Solving
- User Training & Support
Timeline
CONSULTANT
PEREVIEW SOFTWARE
04.2024 - Current
APPLICATION SUPPORT ANALYST
VERGENT LMS
01.2022 - 03.2024
IMPLEMENTATION PROJECT MANAGER
RESMAN
01.2019 - 01.2022
CUSTOMER SUPPORT AGENT TIER II ACCOUNTING
ResMan
01.2018 - 01.2019
HUMAN RESOURCES & OFFICE MANAGER
AQUATERRA, INC.
01.2017 - 01.2018
FULL CHARGE ACCOUNTANT
ANDY D. PLAGENS, LLC
01.2016 - 01.2017
CORPORATE MANAGER
DOSSETT DENTAL
01.2013 - 01.2016
Associate of Applied Science -
Collin County Community College District
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