Dana Williams
Rockford ,ILLINOIS
Summary
Customer-oriented General Manager 2+ years and Assistant Manager 10+ years who focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Motivated Service Worker with exceptional social skills, communication abilities, and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Strategic Manager with experience leading and overseeing entire restaurant business activities. Strong history of devising precise and targeted business operations plans, managing costs, reviewing performance and driving change. Forward-thinking leader with expertise in setting goals, quality standards and growth initiatives while leading quick and efficient attainment of objectives. Determined Manager productivity and streamlining procedures for organizations. Focused on smoothly overseeing financial, personnel and operational facets. Expertly balanced targets with resources and optimized long-term success.
Overview
25
25
years of professional experience
Work History
General Manager
Popeyes® Louisana Kitchen
Loves Park, IL
07.2012 - 02.2022
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Reduced corporate risk by managing shrink processes and controlling inventory levels.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Designed modern employee recognition program which boosted productivity and improved morale.
Assistant Manager
Shell Gas Station
Rockford, IL
03.2013 - 08.2016
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Monitored security and handled incidents calmly.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Planned team-building exercises to increase employee performance and job satisfaction.
- Increased sales revenues by promoting complementary products and educating customers about store promotions.
- Achieved recognition for contribution to store success by optimizing sales.
- Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
- Increased sales by driving operational efficiencies and building excellent customer rapport.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Reduced financial discrepancies by monitoring credit card sales and deposits.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
- Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
Patient Care Technician
DePaul Hospital
Norfolk, VA
02.2005 - 07.2010
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs and offered qualified support.
- Collected and transported specimens to prepare for lab testing.
- Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring and non-invasive blood pressure monitoring systems.
- Followed all hospital policies and procedures and complied with local, state and federal agency and accrediting body guidelines.
- Assisted with resuscitation, CPR and emergency airway procedures.
- Quickly responded to codes and cardiac monitor alarms.
- Measured and fit crutches and canes, instructing patients on proper use of support devices.
- Applied orthopedic devices like traction and OCL splints.
- Worked with nurses to assess patients and prepare for tests and procedures.
- Collected basic samples, labeled specimens properly and transferred to laboratory for testing.
- Administered basic wound care, insertion of Foley catheters and nasogastric tubes.
- Safely transported patients by wheelchair, stretcher or bed to other units.
- Received direction and assignments from physicians and nurses, providing efficient technical support to optimize patient care.
- Carried out phlebotomy procedures and watched for adverse reactions.
- Assisted doctors with examinations of patients by taking vital signs and drawing blood.
- Continuously monitored patients and reported changes to head nurses and physicians.
- Measured vital statistics, collected specimens for lab analysis and recorded data in appropriate medical records.
- Monitored patients' comfort and safety during examinations and tests to alert physicians of abnormalities and changes in patient response.
- Liaised between nurses, physicians, patients, and visitors.
- Decontaminated and sanitized all equipment, instruments and supplies.
- Facilitated transfer of patients throughout medical facility and between departments.
- Administered first aid treatment and life support to care for sick or injured individuals.
- Assisted patients with limited mobility in dressing and undressing, bathing and other day-to-day needs.
- Used hospital software to maintain records of patient care, condition and progress and reported and discussed observations with the director of the emergency room.
- Utilized hospital beds and wheelchairs to transport patients throughout hospital.
- Assessed extent and nature of injury or illness to prioritize and establish medical procedures.
- Inserted peripheral IVs and administered non-medication IV fluids.
- Provided triage, first-aid and referral to outside medical providers during workplace injury or medical emergency.
Education
Paramedic - Patient Care Tech
Kee Business College
Newport News, VA02.2005
Skills
- Decision Making
- Focus and Follow-Through
- Goal Setting
- Budget Control
- Department Oversight
- Quality Assurance
- Originality and Creativity
- Administrative Management
- Supplier Monitoring
- Sales Tracking
- Sales Promotion
- Business Leadership
- Training Management
- Policy Development and Enforcement
- Records Organization and Management
- Problem Anticipation and Resolution
- Verbal and Written Communication
- Staff Scheduling
- Team Leadership
- Employee Motivation
- Finance and Accounting Oversight
- Customer Service Management
- Mathematical Calculation and Reasoning
- Performance Assessment
- Recruitment and Hiring
- Cost Reduction
- Price Structuring
- Content Workflow
- Special Promotions Planning
- Desktops, Laptops and Mobile Devices
- Data Analysis
- Customer Relations
- Payroll Administration and Timekeeping
- Money Handling
- Presentation Development and Delivery
- Inventory Tracking and Management
- Direct Sales
- Word Processing
- Needs Assessment
- Sales Coaching
- Waste Management and Reduction
- Deadline Management
- Process Development and Streamlining
- Database Maintenance
- Product Transportation
Timeline
Assistant Manager
Shell Gas Station
03.2013 - 08.2016
General Manager
Popeyes® Louisana Kitchen
07.2012 - 02.2022
Patient Care Technician
DePaul Hospital
02.2005 - 07.2010
Paramedic - Patient Care Tech
Kee Business College