Dana Wilson
Fort Scott,KS
Summary
Dynamic and results-driven professional with extensive experience at Walmart, excelling in customer service and inventory management. Proven ability to enhance customer satisfaction through effective problem-solving and training initiatives. Skilled in meeting facilitation and decision-making, with a strong focus on optimizing operations and mentoring new team members.
Overview
8
8
years of professional experience
Work History
Team Associate
Walmart
03.2023 - Current
- Participated in inventory management, tracking stock levels and replenishing supplies.
- Increased customer satisfaction by providing exceptional support and resolving issues in a timely manner.
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Addressed and resolved customer complaints in polite and professional manner.
- Trained new employees, instructing each in use of machinery, standard operating procedures and company policies.
- Operated various machines used in production processes.
Restaurant Team Member
Dairy Queen Grill & Chill
06.2019 - 03.2023
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Operated kitchen equipment efficiently, adhering to safety and sanitation standards.
- Trained new team members on food preparation techniques and restaurant protocols.
- Assisted in inventory management, monitoring stock levels and reducing waste through effective practices.
Team Associate
Dollar General
09.2017 - 07.2019
- Led team in daily operations to ensure efficient workflow and customer satisfaction.
- Trained new associates on company policies, procedures, and safety protocols.
- Implemented inventory management techniques to optimize stock levels and reduce waste.
- Coordinated with management to enhance store layout for improved customer navigation.
Education
Medical Assistant
ATI Career Training
Dallas, TX04.1999
Skills
- Meeting facilitation
- Decision-making capacity
- Customer service
- Problem-solving
- Training and mentoring
Timeline
Team Associate
Walmart
03.2023 - Current
Restaurant Team Member
Dairy Queen Grill & Chill
06.2019 - 03.2023
Team Associate
Dollar General
09.2017 - 07.2019
Medical Assistant
ATI Career Training