Dana Wilson
Diabetic Equipment & Supplies
Louisville,KY
1
Certification
35
years of professional experience
Dynamic Business Development Manager with extensive experience in medical sales and client management within the healthcare sector. Leverages a strong nursing background to drive outcomes and ensure optimal product usage, consistently achieving business growth and conversion. Skilled in cultivating long-lasting relationships with diverse stakeholders while adeptly managing multiple projects across various product categories. Expertise in contract management and a keen ability to interpret customer needs, effectively serving all levels of the supply chain within healthcare organizations.
Work History
Business Development Manager
2 Years 5 Months- Managed accounts to retain existing relationships and grow share of business
- Achieved sales goals and service targets by cultivating and securing new customer relationships within Primary Care and Endocrinology practices
- Strengthened client relationships, conducting regular follow-up meetings to ensure satisfaction and uncover additional needs
- Drove revenue growth by identifying and securing new business opportunities in untapped markets
- Collaborated closely with marketing teams to develop targeted campaigns that generated high-quality referrals for Abbott FreeStyle Libre and Dexcom continuous glucose monitors
- Kept meticulous client notes and updated account information in company databases (Hubspot, Trella)
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect
Associate Clinical Executive
1 Year 1 Month- Advanced client relationships at all levels of organization
- Drove outcomes and proper utilization of software resulting in client retention
- Measured/monitored key identified metrics to assess progress toward goals
- Identified growth opportunities and engaged appropriate internal team
Associate Director of Health Systems
9 Months- Developed tactical plan for growth/lead generation in assigned territory
- Managed account relationships and coordinated both renewals and net new sales while collaborating with internal team on scoping and proposal creation
Client Success Manager/Sr Client Success Manager
9 Years- Collaborated with Regional Director and Regional VP to develop and track client account plans focused on retaining and growing business
- Positioned TeleTracking as key business partner with each assigned client
- Monitored solution utilization by all clients and continually educated on recommended best practices to maximize software performance
- Coordinated all contract needs for assigned clients, including licensing and maintenance renewals and service proposals
- Conducted Patient Flow Assessments encompassing all hospital departments and provided analysis and recommendations
Clinical Account Executive
4 Months- Promoted homecare services from Gentiva by calling on physicians, hospitals, assisted living facilities and long-term care facilities
- Maintained target lists and prioritized accounts according to prepared business plan for assigned territory
- Built relationships with new referral sources
- Maintained and grew referral volume from existing referral sources
- Prioritized accounts according to HMS (Health Market Science) reports
- Coordinated setup of services for patients in their homes including skilled nursing, physical therapy and occupational therapy as well as any equipment needs.
Account Clinical Director
16 Years- Achieved both rental and capital sales objectives of territory by incorporating clinical/product knowledge, teamwork, multi-product focus, and financial management for desired outcomes
- Prioritized accounts and developed customized approach for each specific customer to assess needs and maximize sales and solutions provided for wound care and bariatric patients
- Impacted local market through coordinating and implementing education activities such as CE presentations and competency fairs
- Organized and helped customers with post-sale committees to monitor/measure and achieve desired outcomes
- Assisted in developing and implementing comprehensive sales action plan that resulted in house-wide sale of equipment totaling over one million dollars
- Facilitated quality improvement process to solve key customer product issue and resolve to their satisfaction
- Educated members of care team post-sale on product efficiencies, ease of use and benefits
Registered Nurse, Intensive Care Unit
3 Years- Served as staff nurse in critical care unit focusing on cardiology/neurology
- Provided direct patient care to critically ill patients on daily basis
- Acted as liaison between physicians and patients when information requested
- Acted in rotation as charge nurse, handling unit staffing, problems that arise, and any communication with hospital supervisors
- Educated patients and their families regarding courses of treatment and expected outcomes
- Utilized available resource materials to stay informed of current healthcare trends
- Projected positive attitude toward patients and their families to make their hospital stay as beneficial and comfortable as possible.
Registered Nurse, Transitional Care Unit
1 Year- Acted as staff nurse on 17 bed telemetry monitored step-down unit
- Care included both medical and surgical patients.
Education
Bachelor of Science, Nursing
Skills
Relationship building
Territory management
Product education
Communication
Customer service
Business development and planning
Outcomes monitoring
Process improvement
Organizational skills
Certification
Kentucky Board of Nursing, Registered Nurse
Timeline
Business Development Manager
Diabetic Equipment & Supplies
03.2024 - CurrentRead More
Associate Clinical Executive
TeleTracking Technologies
10.2022 - 11.2023Read More
Associate Director of Health Systems
TeleTracking Technologies
01.2022 - 10.2022Read More
Client Success Manager/Sr Client Success Manager
TeleTracking Technologies
01.2013 - 01.2022Read More
Clinical Account Executive
Gentiva Home Health
08.2012 - 12.2012Read More
Account Clinical Director
Hill-Rom
01.1996 - 01.2012Read More
Registered Nurse, Intensive Care Unit
Audubon Regional Medical Center
01.1993 - 01.1996Read More
Registered Nurse, Transitional Care Unit
Norton Audubon Hospital
01.1992 - 01.1993Read More
Western Kentucky University
Bachelor of Science, Nursing
Read More